Job Overview
Location
US Remote
Job Type
Full-time
Category
Customer Success
Date Posted
April 4, 2026
Full Job Description
đź“‹ Description
- • As a Senior Customer Success Manager, Enterprise at ServiceTitan, you will serve as a dedicated strategic partner for a portfolio of ~40 high-value trade service companies, driving long-term relationships, product adoption, and business value realization.
- • Your day-to-day responsibilities include cultivating executive-level relationships, conducting business reviews using customer data, identifying growth opportunities, mitigating churn risks, and mentoring team members to elevate overall team performance.
- • You will join ServiceTitan’s Customer Success team, which powers the success of essential trade businesses—plumbers, electricians, HVAC technicians—by ensuring they maximize the value of software that keeps their operations running.
- • In this role, you will develop deep expertise in enterprise account management, data-driven customer success strategies, and executive communication, positioning yourself as a trusted advisor and leader within a high-impact, mission-driven organization.
Skills & Technologies
About ServiceTitan, Inc.
ServiceTitan provides cloud-based business management software for residential and commercial contractors in plumbing, HVAC, electrical, and other trades. Its platform integrates customer relationship management, scheduling, dispatching, invoicing, payments, marketing analytics, inventory management, and field workforce mobile applications. The system connects office teams with field technicians, automates service workflows, and offers real-time performance reporting, aiming to improve operational efficiency and revenue for home-service businesses.
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