Senior Customer Success Manager - Enterprise

📋 Description

• • As a Senior Customer Success Manager - Enterprise at MEWS Systems B.V., you will drive the success of a large annual recurring revenue (ARR) book of business by working directly with senior customer stakeholders in large accounts to understand their business goals, advise on best practice use of Mews solutions, and drive customer satisfaction, growth, and advocacy.
• • Day to day, you will own customer management with direct responsibility for adoption, expansion, and renewal; build strong relationships with senior customer stakeholders to drive strategic initiatives; ensure mutual value realization through structured planning and business reviews; accurately track customer health, satisfaction, and commercial opportunities to mitigate risk and identify growth; manage contracting for large renewal and growth opportunities in partnership with Sales, Dela Desk, and Revenue Operations; assure the success of the entire customer journey through cross-functional collaboration with onboarding, technical advisory, support, and marketing teams; and drive long-term customer advocacy by representing the voice of the customer within Mews, managing advisory board engagement, and securing references for case studies and marketing.
• • Mews is a Hotel Tech unicorn valued at $2.5b, transforming global hospitality with its industry-leading cloud-based property management solution. Since 2012, Mews has grown from a single hotel in Prague to powering thousands of hotels worldwide, enabling brands to accelerate digital transformation, improve guest experiences, and create more profitable businesses through innovation, efficiency, and revenue maximization.
• • In this role, you will develop deep expertise in enterprise customer success within the SaaS hospitality technology space, refine strategic account planning and C-level stakeholder engagement skills, gain experience driving expansion and renewal in high-value accounts, and contribute to shaping customer advocacy programs that influence product innovation and market positioning—all within a fast-moving, scaleup culture that values initiative, problem-solving, and continuous learning.