Senior Customer Success Manager (Financials)

Kpler S.A.S.

Job Overview

Location

New York

Job Type

Full-time

Full Job Description

📋 Description

• As a Senior Customer Success Manager (Financials) at Kpler, you will help our financial customers achieve their goals by understanding their needs and leveraging your knowledge of the Kpler offering.
• Every day is different for a Kplerian CSM, and you will be working closely with our team of over 850 experts from 69 countries to deliver top-tier intelligence through user-friendly platforms.
• You will be empowered to make informed decisions in commodities, energy, and maritime sectors, and you will experience unparalleled support on your journey to success.
• You will be working with cutting-edge innovation to achieve impactful results, and you will be part of a team that is dedicated to helping our clients navigate complex markets with ease.

🎯 Requirements

• 5+ years of experience in customer success or a related field.
• Outstanding knowledge of the Kpler offering and the ability to communicate complex information in a clear and concise manner.
• Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.

🏖️ Benefits

• Competitive salary and benefits package.
• Opportunity to work with a cutting-edge technology platform and contribute to the growth and success of a dynamic company.
• Collaborative and supportive work environment with a team of over 850 experts from 69 countries.
• Unparalleled support and resources to help you achieve your goals and succeed in your role.

📍 Location

• New York

Skills & Technologies

Senior

Onsite

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Kpler S.A.S.

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About Kpler S.A.S.

Kpler S.A.S. provides real-time and historical data on commodity flows, tracking global shipments of crude oil, refined products, liquefied natural gas, metals, and agricultural goods. The company aggregates satellite, customs, and port data into a web-based analytics platform used by traders, producers, shippers, and financial institutions to monitor supply chains, assess inventories, and forecast market balances. Founded in 2014 and headquartered in Paris, Kpler employs proprietary algorithms and a global network of sources to deliver granular cargo-level information, enabling clients to make informed trading, logistics, and risk-management decisions across energy and bulk commodity markets.

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