Job Overview
Location
San Francisco
Job Type
Full-time
Category
Customer Success
Date Posted
July 10, 2026
Full Job Description
📋 Description
- • Help our largest customers drive procurement success on the Zip platform.
- • Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis.
- • Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip’s platform and procurement best practices.
- • Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams.
- • Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty.
- • Manage customer health and hedge account risks based on data-driven adoption metrics.
- • Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations.
- • Train and empower customers to be product specialists to become increasingly self-sufficient for their organization.
- • Partner with the renewals team to achieve target GRR.
- • Continuously improve Customer Success assets and processes.
🎯 Requirements
- • 8+ years of relevant work experience working in customer-facing customer success, technical account management or strategic consulting organization.
- • Procurement experience (procurement, sourcing, or vendor management background) and familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools.
- • Excellent interpersonal skills and ability to establish quick rapport and trust with customers.
🏖️ Benefits
- • Start-up equity
- • Full health, vision & dental coverage
- • Catered lunches & dinners for SF employees
- • Commuter benefit
- • Team building events & happy hours
- • Flexible PTO
- • Apple equipment plus home office budget
- • 401k plan
Skills & Technologies
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About Zip
Zip provides the world's leading agentic procurement orchestration platform, helping businesses manage spend from initial intake to final payment. Their comprehensive suite of products, including Intake-to-Procure, Procure-to-Pay, Supplier Onboarding, and AI Procurement Concierge, streamlines complex purchasing processes. Zip serves a broad spectrum of clients, from startups to enterprises across various industries like technology and financial services, empowering procurement, finance, and legal teams to gain control and efficiency. The platform is designed to facilitate smarter spending and mitigate risk, leveraging embedded AI capabilities for decision-making and driving cross-functional efficiency by integrating with existing tech stacks, a feature beneficial for distributed teams. Notably, Zip is trusted by over 1,030 global leaders, demonstrating its significant impact on optimizing business operations.
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