Senior Customer Success Manager (UK)

Kpler S.A.S.

Job Overview

Location

London

Job Type

Full-time

Full Job Description

📋 Description

• Collaborate with cross-functional teams to understand customer needs and develop tailored solutions to meet their goals.
• Develop and maintain in-depth knowledge of the Kpler offering, including its features, benefits, and value proposition.
• Provide exceptional customer support and guidance to ensure customers achieve their objectives.
• Identify and address customer pain points, and develop strategies to resolve them.
• Work closely with the sales team to ensure a seamless customer experience from onboarding to ongoing support.
• Develop and maintain strong relationships with key stakeholders, including customers, sales teams, and internal teams.
• Stay up-to-date with industry trends and developments, and apply this knowledge to improve customer outcomes.
• Collaborate with the product team to gather customer feedback and insights, and contribute to the development of new features and enhancements.
• Develop and maintain a deep understanding of the customer's business, including their goals, challenges, and pain points.
• Develop and implement effective strategies to drive customer satisfaction and retention.
• Identify and capitalize on opportunities to upsell and cross-sell Kpler's offerings.
• Develop and maintain a deep understanding of the Kpler platform, including its features, functionality, and capabilities.
• Collaborate with the customer success team to develop and implement customer success plans.
• Develop and maintain a deep understanding of the customer's industry, including their trends, challenges, and opportunities.
• Develop and implement effective strategies to drive customer adoption and utilization of Kpler's offerings.
• Collaborate with the sales team to develop and implement sales strategies that drive customer growth and retention.
• Develop and maintain a deep understanding of the customer's needs and preferences, and use this knowledge to inform product development and customer success strategies.
• Collaborate with the customer success team to develop and implement customer success metrics and key performance indicators (KPIs).
• Develop and maintain a deep understanding of the customer's business outcomes, and use this knowledge to inform customer success strategies.
• Collaborate with the sales team to develop and implement sales strategies that drive customer growth and retention.

🎯 Requirements

• 3+ years of experience in a customer-facing role, preferably in a SaaS or software company.
• Proven track record of delivering exceptional customer outcomes and driving customer satisfaction and retention.
• Strong understanding of the customer's business, including their goals, challenges, and pain points.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, sales teams, and internal teams.

🏖️ Benefits

• Competitive salary and benefits package.
• Opportunity to work with a cutting-edge technology platform and contribute to its growth and development.
• Collaborative and dynamic work environment.
• Professional development opportunities, including training and mentorship.
• Flexible working hours and remote work options.
• Access to a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
• Opportunity to work with a global team of experts from 69 countries.

Skills & Technologies

Senior

Onsite

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Kpler S.A.S.

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About Kpler S.A.S.

Kpler S.A.S. provides real-time and historical data on commodity flows, tracking global shipments of crude oil, refined products, liquefied natural gas, metals, and agricultural goods. The company aggregates satellite, customs, and port data into a web-based analytics platform used by traders, producers, shippers, and financial institutions to monitor supply chains, assess inventories, and forecast market balances. Founded in 2014 and headquartered in Paris, Kpler employs proprietary algorithms and a global network of sources to deliver granular cargo-level information, enabling clients to make informed trading, logistics, and risk-management decisions across energy and bulk commodity markets.

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