Senior Customer Success Partner, Enterprise

CreatorIQ, Inc.

Job Overview

Location

New York

Job Type

Full-time

Full Job Description

📋 Description

• Serve as the primary strategic advisor to a portfolio of enterprise-level customers, guiding them to achieve measurable business outcomes through CreatorIQ’s influencer marketing platform.
• Build and maintain multi-threaded relationships with key stakeholders across client organizations, including daily users, marketing teams, and executive sponsors, through consistent virtual and in-person engagements.
• Drive platform adoption and usage by analyzing customer engagement data, identifying adoption risks and opportunities, and enabling customers to leverage CreatorIQ’s self-service tools effectively.
• Lead structured strategic business reviews, success planning sessions, and roadmap discussions aligned with each customer’s marketing and business objectives.
• Collaborate with Implementation and Services teams to ensure seamless onboarding, adoption ramp-up, and scalable customer education.
• Partner with Product Support to escalate and resolve technical issues and product-related inquiries in a timely manner.
• Work with the Strategic Insights Team to deliver custom data analysis and insights when customer needs exceed standard platform capabilities.
• Co-develop and maintain joint account plans with Account Executives to identify customer goals, expansion opportunities, and potential risks.
• Act as the internal advocate for customers by channeling product feedback, usage trends, and feature requests into product and experience improvement initiatives.
• Maintain comprehensive account documentation including success plans, meeting notes, risk flags, adoption metrics, and engagement records to ensure proactive and consistent account management.
• Navigate complex enterprise organizations with the ability to influence decision-making across multiple levels and departments.
• Balance strategic, long-term planning with day-to-day execution, ensuring high-touch service while managing a dynamic portfolio of high-value accounts.
• Utilize customer data to tell compelling stories that inform strategy, highlight ROI, and reinforce the value of CreatorIQ’s platform.
• Stay current on influencer marketing trends, social media measurement, and evolving brand needs to provide forward-thinking guidance to customers.
• Collaborate cross-functionally with teams including Sales, Product, Support, Implementation, and Strategic Insights to deliver a unified customer experience.
• Demonstrate proficiency in Salesforce, GSuite, Zoom, Slack, and collaboration tools such as Notion or Jira to manage workflows and customer interactions efficiently.
• Maintain a high standard of organization, proactivity, and adaptability in a fast-paced, evolving environment with shifting priorities and customer demands.
• Deliver thoughtful, customer-centric solutions that build trust and position CreatorIQ as a strategic partner rather than just a vendor.

🎯 Requirements

• 5+ years of experience in a strategic customer-facing role, ideally within influencer marketing for an agency, brand, or technology company
• Experience managing and supporting Fortune 500 brands with a deep understanding of enterprise-level needs and expectations
• Proven success in meeting business KPIs and customer advocacy metrics such as retention, adoption, and health scores
• Proficiency in using customer data to identify risks, recommend strategies, and communicate value through insights
• Experience navigating complex organizations and building relationships across multiple levels, from end-users to executives
• Proficiency in Salesforce, GSuite, Zoom, Slack, and tools like Notion or Jira

🏖️ Benefits

• 15 days of vacation, plus floating and set holidays
• Wellness allowance and paid parental leave
• Medical, dental, vision, life, and disability insurance
• 401k plan (USA)
• Work from home stipend for home office setup or personal use
• Surprise meal stipends for remote employees

Skills & Technologies

Senior

Remote

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CreatorIQ, Inc.

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About CreatorIQ, Inc.

CreatorIQ, Inc. provides enterprise influencer marketing software that centralizes discovery, campaign management, analytics and compliance for global brands and agencies. Its cloud platform ingests social data from major networks, applies machine-learning to vet creators and measure performance, and automates workflows, contracts and FTC disclosures at scale. Clients orchestrate collaborations across Instagram, TikTok, YouTube and other channels, benchmark ROI against competitors, and maintain brand safety standards. Serving Fortune 500 companies and media conglomerates, the company integrates with media-buying, CRM and BI systems to unify paid, owned and earned social programs within a single governance framework.

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