Senior Customer Success Representative (Creators)

📋 Description

• • Are you a results-driven, commercially astute professional with a passion for empowering creators and a proven track record in customer success or account management? Fanvue.Com is seeking a Senior Creator Success Representative to join our dynamic, remote-first team and play a pivotal role in redefining the creator economy. As one of the fastest-growing creator monetization platforms globally, Fanvue leverages AI to help creators connect, engage, and earn directly from their audiences at scale. Following a significant Series A funding round, we've achieved over $100 million in annual recurring revenue, demonstrating triple-digit year-on-year growth and supporting hundreds of thousands of creators and millions of fans worldwide. As we expand into mainstream markets, ensuring creator retention and maximizing their performance are paramount. This role is specifically designed to elevate the performance standards within our Creator Success team, focusing on ensuring our highest-earning creators not only sustain but also grow and compound their revenue on the Fanvue platform.
• • As the benchmark individual contributor within our Creator Success team, this is a hands-on, commercially accountable position. You will be entrusted with nurturing and expanding relationships with some of our most valuable creators. Your primary objective will be to drive tangible retention and revenue outcomes, setting a high standard for execution, ownership, and professionalism for the entire team. This is not a role focused on managing support tickets; instead, it's about making a measurable and significant impact on creator success and platform growth.
• • Your core responsibilities will include owning and growing a dedicated portfolio of top-earning creators, with complete accountability for their retention and revenue growth. You will be expected to consistently achieve and maintain 100% month-on-month retention across your key creator accounts. A critical aspect of your role will involve proactively identifying potential churn risks and uncovering expansion opportunities by meticulously analyzing behavioral and performance data. You will translate this data into actionable, data-driven insights that directly empower creators to increase their earnings.
• • Furthermore, you will be instrumental in improving Net Revenue Retention by strategically driving monetization optimization for your creators. This involves educating them on new platform features, innovative monetization tools, and best practices to maximize their success. By fostering strong relationships and providing proactive engagement, you will significantly increase creator satisfaction and Net Promoter Score (NPS).
• • Collaboration is key to success at Fanvue. You will partner closely with cross-functional teams, including Product, Support, Moderation, Growth, and Sales, to ensure a cohesive and effective approach to creator outcomes. Your performance and approach will serve as a visible benchmark, inspiring and guiding the wider Creator Success team.
• • We are looking for an individual who thrives in a high-performance environment, possesses a strong commercial acumen, and is driven by tangible results. You should be comfortable with direct accountability for commercial outcomes and possess a highly data-literate mindset, adept at utilizing dashboards, metrics, and performance insights to inform strategy. Excellent communication skills are essential for building trust and rapport with high-value creators. Experience operating effectively in fast-paced, cross-functional environments is highly valued. A competitive, self-driven attitude, motivated by exceeding targets, and a natural inclination to raise standards through your professional conduct are qualities we deeply admire.
• • You will thrive at Fanvue if you aspire to be the strongest individual contributor on the team, enjoy owning high-stakes creator relationships, and are motivated by targets, accountability, and visible impact. If you take pride in consistently outperforming expectations and are eager to contribute to a rapidly growing company at the forefront of the creator economy, this role is for you. Conversely, you may struggle here if you prefer reactive support over proactive ownership, are uncomfortable with revenue and retention accountability, are satisfied with average performance, or tend to avoid challenging commercial conversations.
• • Joining Fanvue means making a direct impact on creator earnings and the overall growth of our platform. You'll become part of a company recognized as one of The Sunday Times Best Places to Work 2025. We offer a competitive salary complemented by performance-based incentives. Our remote-first approach ensures flexibility, with an optional London office for collaborative team meetups. Enjoy flexible working hours aligned with your peak performance times, unlimited holiday, and a dedicated budget for your personal growth and wellbeing. Our culture is built on the core values of innovation, ownership, transparency, and speed.
• • Fanvue is committed to building diverse teams and creating inclusive products. We strongly encourage applications from candidates who may not meet every single requirement. We believe that potential, mindset, and ambition are just as valuable as experience.