Senior Customer Success Specialist - San Francisco

Perfect Venue

Job Overview

Location

San Francisco Office

Job Type

Full-time

Full Job Description

📋 Description

• We are looking for a Senior Customer Success Specialist to support, onboard, and grow our customers. This role is responsible for delivering an exceptional customer experience from initial implementation through ongoing account management. You will serve as a trusted partner to venue operators, ensuring they are successful with Perfect Venue and maximizing the value of our platform.
• This is an in-office role 3-4 days/week in San Francisco.
• Onboarding:
• Lead new customer onboarding and implementation
• Conduct product training sessions for venue teams
• Ensure successful setup of accounts, workflows, and integrations
• Guide customers to early wins and product adoption
• Account Management:
• Own a book of existing venue accounts and build relationships
• Run proactive check-ins tied to the customer's season, catching low usage or slipping engagement before it turns into a cancellation
• Identify and sell add-ons that fit the venue's actual workflow, including payments, additional users, and premium modules
• Customer Support:
• Respond to customer inquiries via chat, email, and video calls
• Troubleshoot issues and provide timely, thoughtful solutions
• Escalate product bugs or complex issues to the appropriate internal teams
• Maintain high customer satisfaction and response time standards
• Qualifications:
• 4+ years of experience in a Customer Success/Account Management role
• Strong communication skills, both written and verbal
• Comfortable leading video calls and product demos
• Highly organized and detail oriented

🎯 Requirements

• 4+ years of experience in a Customer Success/Account Management role
• Strong communication skills, both written and verbal
• Comfortable leading video calls and product demos
• Highly organized and detail oriented

🏖️ Benefits

• Competitive compensation including meaningful equity you’ll actually be able to use
• Medical, vision, and dental with paid premiums for you, cost-sharing for dependents
• Flexible PTO & 401(k)
• Daily lunches when onsite
• Unlimited book budget
• Company laptop
• Complimentary One Medical membership for you and your family

Skills & Technologies

Senior

Onsite

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Perfect Venue

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About Perfect Venue

Perfect Venue is a comprehensive platform designed to simplify the process of finding and booking event venues. It offers a curated selection of spaces suitable for a wide range of events, from corporate gatherings and weddings to parties and conferences. Users can browse detailed venue profiles, view high-quality photos, check availability, and request quotes directly through the platform. Perfect Venue also provides tools and resources to assist event planners in making informed decisions, aiming to streamline the entire venue search and booking experience. The service caters to both individuals and professional event organizers seeking the ideal location for their special occasions.

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