Senior Data Analyst, Customer Experience

📋 Description

• • Adyen is a leading financial technology platform, providing a unified solution for payments, data, and financial products to global customers like Meta, Uber, H&M, and Microsoft. Our core philosophy, 'engineered for ambition,' permeates every aspect of our work, fostering an environment where individuals can thrive, own their careers, and tackle unique technical challenges at scale as a team. We are driven by a collective desire to deliver innovative and ethical solutions that empower businesses to achieve their ambitions faster.
• • The Customer Experience team at Adyen serves as the central engine for driving user-centric improvements across the entire organization. We are responsible for building and maintaining sophisticated data products and tooling that provide product and engineering teams with real-time insights into user behavior, identifying pain points, and uncovering opportunities for enhancement. As a Data Analyst on this team, you will transcend the traditional role of a reporter; you will be deeply embedded within product teams, acting as a strategic partner. Your insights and analyses will directly guide these teams in making data-driven decisions that demonstrably improve our products and elevate the overall customer experience.
• • In this Senior Data Analyst role, you will be empowered to take full ownership of high-impact projects. This autonomy means you will guide critical data initiatives from their nascent stages through to successful implementation, setting the strategic direction and leading the execution independently. You will delve into complex data challenges, identifying the most impactful areas for improvement and devising scalable solutions.
• • A significant aspect of your role will involve shaping business and product strategy. You will leverage your profound understanding of our customer base and their interactions with our platform to challenge existing assumptions, identify unmet needs, and uncover novel opportunities that will define Adyen's future strategic direction. This is an opportunity to move beyond descriptive analytics and contribute to prescriptive and predictive insights that drive significant business value.
• • You will be the primary storyteller behind the data, translating complex findings into a compelling and clear technical vision and strategy. Your ability to communicate effectively will be crucial in convincing and aligning both technical and business leaders, establishing your work as a central source of truth that empowers the entire organization to make informed decisions. This involves crafting narratives that resonate with diverse audiences, from engineers to executives.
• • A key challenge and responsibility will be setting the standard for data utilization within Adyen. You will be tasked with discovering and implementing simple yet scalable solutions to intricate problems, thereby inspiring other teams with innovative methodologies and best practices. The solutions and approaches you develop will aim to become the benchmark for how data is leveraged across the company, fostering a more data-mature organization.
• • Your influence will extend far beyond your immediate team, acting as a multiplier across the engineering and product organizations. You will proactively identify and remove roadblocks for other teams that rely on your data products and insights. Furthermore, you will play a vital role in mentoring colleagues, providing insightful feedback, and conducting code reviews that foster the development of more robust and effective solutions across the board. This mentorship will contribute to a culture of continuous learning and improvement.
• • This role requires a proactive approach to understanding the broader business context, connecting data insights to tangible business outcomes, and advocating for data-informed decision-making at all levels. You will be instrumental in fostering a deeper understanding of our users and their journey, ensuring that Adyen continues to deliver best-in-class financial technology solutions that meet and exceed customer expectations.