Job Overview
Location
US - Remote
Job Type
Full-time
Category
Customer Success
Date Posted
April 7, 2026
Full Job Description
đź“‹ Description
- • Lead the care, retention, and growth of a significant portion of Rapid7’s annual recurring revenue as a strategic leader in Customer Success.
- • Own and drive key performance indicators including gross and net revenue retention, risk identification, activity management, and product adoption.
- • Lead a high-performing team of Customer Success Managers and senior CSMs, focusing on recruiting, coaching, and developing talent to build a customer-focused culture rooted in accountability.
- • Establish operational rigor by implementing scalable processes, dashboards, and reporting cadences to support data-driven decision-making and sustainable growth.
- • Drive cross-functional alignment with Sales, Product, Marketing, and Operations to influence process improvements and collaborate on expansion strategies based on customer insights.
- • Manage high-level escalations by providing hands-on leadership in complex account scenarios and modeling executive presence during negotiations.
- • Scale consultative methodologies that enable CSMs to deeply understand and deliver on customer objectives through repeatable, team-based strategic guidance.
- • Partner with Rapid7’s mission to create a secure digital world by ensuring customer-centric execution and long-term revenue growth across a diverse customer base from SMBs to Fortune 1000 organizations.
🎯 Requirements
- • Minimum of 10-15 years of experience in B2B client-facing roles with at least 5+ years specifically leading and developing managers or senior-level CSMs.
- • Proven track record of owning and driving retention, expansion, and adoption metrics within large Customer Success organizations.
- • Strong experience handling complex commercial negotiations and high-level customer escalations with executive presence.
- • Demonstrated ability to design scalable lifecycle frameworks and leverage CRM/CSM platforms to inform strategy.
- • Excellent cross-functional collaboration skills with the ability to influence internal partners and advocate for customer needs.
- • Ability to travel up to 20% of the time for customer meetings or remote office visits.
🏖️ Benefits
- • Competitive salary range of $189,600.00 - $256,500.00 USD annually.
- • Opportunity to work with a dynamic and collaborative workplace where new ideas are welcome.
- • Commitment to fair and equitable compensation practices based on experience, skills, and certifications.
- • Access to comprehensive benefits (implied through standard Rapid7 offerings, though not explicitly detailed in the posting).
- • Exposure to protecting 11,000+ customers against cyber threats in a mission-driven cybersecurity environment.
- • Leadership role with significant impact on customer retention and revenue growth at a scale of 20+ years of industry innovation.
Skills & Technologies
About Moose Labs LLC
Moose Labs LLC designs and sells personal filtration products, most notably the MouthPeace and MouthPeace Mini silicone mouthpiece adapters that fit water pipes, vapes and joints. Founded in 2014, the California-based company uses activated carbon filters to reduce tar, resins and contaminants. Its line also includes smell-proof storage cases, cleaning solutions and branded accessories. Products are sold online and through smoke shops worldwide, targeting recreational cannabis consumers seeking cleaner intake. The firm emphasizes medical-grade materials and third-party lab testing while maintaining a playful, outdoor-oriented brand identity anchored by the Moose mascot and eco-friendly packaging initiatives.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
Silver.com LLC
2 months ago
