Senior Enablement Business Partner, Customer Value

📋 Description

• • As Twilio's next Senior Enablement Business Partner, Customer Value, you will play a pivotal role in shaping the future of our Customer Value organization by ensuring they are exceptionally equipped to succeed from day one and throughout their careers.
• • This role is critical in driving the effectiveness of enablement initiatives, directly impacting the ramp-up speed, productivity, and overall performance of our Customer Value teams.
• • You will report directly to the Senior Manager, Specialist Enablement, and collaborate closely with your peers within the broader Go-To-Market (GTM) Enablement organization, contributing to the ongoing transformation of our business and the evolution of enablement practices.
• • If you are driven by adding tangible value and witnessing the direct, measurable impact of your work, this position offers that unique opportunity.
• • This role is ideal for individuals who thrive in highly dynamic, fast-paced environments and possess a hands-on, proactive approach to problem-solving and execution.
• • As the Senior Field Enablement Partner for Customer Value, your primary responsibility will be to enhance the performance, productivity, and effectiveness of all roles within this crucial organization.
• • You will be instrumental in designing, localizing, and implementing comprehensive enablement strategies, programs, and tools that support our Customer Value representatives at every stage of the customer journey.
• • This position demands close collaboration with regional leaders, marketing, product, operations, and global enablement teams to ensure seamless alignment with overarching business priorities and to address the unique cultural nuances present across different roles and markets.
• • You will act as a strategic partner to Customer Value leadership, identifying skill gaps, defining critical competencies, and delivering bespoke enablement solutions that span the entire sales lifecycle.
• • Your role will involve making proactive recommendations to shape and refine the overall Enablement Strategy and Plan, ensuring it remains agile and responsive to business needs.
• • You will serve as a trusted consultant to Customer Value leaders, offering expert advice on enablement opportunities informed by both qualitative insights and quantitative performance metrics.
• • A key responsibility is to establish a robust quarterly Enablement Strategy, grounded in data, insights, and organizational feedback, leading to a comprehensive enablement roadmap.
• • This roadmap will encompass critical areas such as skill development, tool adoption and proficiency, and process optimization, ensuring a holistic approach to enablement.
• • You will be responsible for delivering content that is meticulously tailored to specific audiences, ensuring maximum relevance and impact.
• • Your contributions will extend to enriching knowledge bases, facilitating engaging training sessions, fostering knowledge development, and providing regular, informative weekly updates.
• • Proactive engagement with the leadership team is essential for planning, prioritizing, and executing the enablement plan effectively.
• • You will provide crucial feedback on the effectiveness of existing curriculums, proposing necessary adjustments or identifying opportunities for new curriculum development to enhance learning outcomes.
• • Partnering closely with the Learning Experience Design team, you will define clear learning objectives and establish measurable outcomes for all enablement programs within your purview.
• • You will meticulously follow through on the adoption and impact of pre- and post-evaluation metrics for all enablement programs, ensuring accountability and continuous improvement.
• • Maintaining up-to-date knowledge of Twilio's competitor landscape, product offerings, company direction, and financial stability is vital to inform enablement strategies.
• • This role requires a deep understanding of the B2B sales cycle, especially within SaaS or complex sales environments, to effectively design and deliver relevant enablement.
• • You will leverage your expertise in sales enablement platforms (e.g., Highspot, Salesloft, Gong), Learning Management Systems (LMS), and CRM systems (e.g., Salesforce) to drive program execution and track impact.
• • Exceptional communication, facilitation, and stakeholder management skills are paramount for building strong relationships and driving alignment across diverse teams.
• • An analytical mindset is crucial for interpreting performance data, identifying trends, and making data-driven decisions to optimize enablement strategies.
• • As a self-starter, you will manage multiple initiatives concurrently in a fast-paced, dynamic environment, demonstrating strong organizational and time management skills.
• • A solid understanding of GTM processes, gained through direct experience or close collaboration with GTM teams, is essential for this role.
• • You will embody a team-player mentality, recognizing and celebrating team contributions while remaining open to new ideas and approaching challenges with a positive attitude, a sense of urgency, and a willingness to do what it takes to achieve project goals.
• • Demonstrating adaptability in influence styles, tailoring your approach to different situations while maintaining positive relationships, is key to success.
• • Building and maintaining trusting relationships with peers and stakeholders across the organization will be a cornerstone of your effectiveness.
• • A strong grasp of current and emerging adult learning theories, and the ability to translate these into practical, effective learning initiatives, is highly valued.
• • The ability to leverage frameworks like Bloom's Taxonomy to establish clear learning outcomes and measure results will be instrumental in designing impactful programs.
• • You will contribute to a culture of continuous learning and development within the Customer Value organization, empowering individuals to reach their full potential and drive exceptional customer experiences.
• • This role offers a unique opportunity to be at the forefront of enabling a high-growth, innovative technology company, making a significant impact on its success.
• • You will be a key player in ensuring Twilio's Customer Value teams are not just trained, but truly enabled to deliver outstanding results and foster lasting customer relationships.
• • Your work will directly contribute to Twilio's mission of revolutionizing how the world interacts by empowering businesses with cutting-edge communication solutions.
• • Embrace the opportunity to work in a remote-first environment, fostering strong connections and inclusion within a global team.
• • Contribute to Twilio's commitment to making a global impact, leveraging your skills to empower developers and businesses worldwide.
• • Be part of a company that values innovation, collaboration, and a rewarding work experience, where your career growth is in your hands.