Senior Engagement Manager, Client Success

Stepful Inc.

Job Overview

Location

New York City

Job Type

Full-time

Full Job Description

📋 Description

• Serve as the primary client point of contact, building strong client relationships and addressing concerns effectively.
• Develop and manage delivery of Stepful's programs, collaborating with internal teams to ensure strong outcomes and high client satisfaction.
• Monitor key program metrics, including commercial outcomes (e.g., seat activations) and learning outcomes, and identify and take action to address any issues that may impact them.
• Own contract renewals and identify and pursue expansion opportunities (in partnership with sales).
• Translate client needs into actionable account strategies, outlining clear success roadmaps that meet both Stepful’s commercial objectives and the client's strategic and talent goals.
• Become a trusted advisor to clients by deeply understanding their needs, providing thought partnership and insights, and delivering key initiatives that position Stepful as their most valuable partner.
• Act as a client advocate, providing feedback to internal teams on how we can evolve our solution and operations to better serve our employer partners.

🎯 Requirements

• Proven experience independently managing senior client relationships at large, complex organization – building trust, understanding needs, managing difficult conversations, and influencing clients.
• Strong project management skills, with the ability to manage complex programs and multiple stakeholders.
• Strong commercial acumen – a knack for understanding opportunities to better serve a client, and the ability to influence toward deepening a partnership.
• Ability to operate at both the “big picture” and “detailed” altitudes – thinking strategically, and executing to bring that vision to life.
• Comfortable analyzing data and tracking to track progress and drive decision making.
• Excellent verbal and written (e.g., client-ready slides, emails) communication skills.

🏖️ Benefits

• Meaningful Equity Stake
• Subsidized Medical, Dental, and Vision insurance plan options
• 401(k)
• FSA, HSA and commuter benefits
• Learning stipend
• Open vacation policy, including:
• Guidance of 15 days PTO annually
• Stepful closed the last week of December
• 15 work-from-anywhere days
• 10 public holidays observed for 2026

Skills & Technologies

Senior

Onsite

$145k-165k

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Stepful Inc.

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About Stepful Inc.

Stepful offers online training programs that prepare people for entry-level healthcare jobs such as medical assistant, phlebotomy technician, and EKG technician in as little as four months. The company partners with healthcare employers to align curriculum with workforce needs and provides job placement support, including resume coaching and interview preparation. Students learn through live virtual classes, hands-on simulations, and clinical externships arranged in their local markets, aiming to increase diversity and upward mobility in the allied health sector.

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