Senior Engagement Manager, Solution Architecture

📋 Description

• • Stepful is at the vanguard of transforming allied healthcare education, making high-demand careers accessible through affordable, online, instructor-led, and AI-enhanced programs. We are dedicated to empowering individuals from diverse backgrounds to embark on fulfilling healthcare journeys. Our innovative approach extends beyond direct-to-consumer training; we forge strategic partnerships with leading healthcare institutions to combat the critical national shortage of healthcare professionals. Graduates of our programs, including Medical Assistants, Pharmacy Technicians, and Nurses, become vital components of talent pipelines for esteemed employers such as CVS, NY-Presbyterian, HCA, Providence, and Walgreens.
• • Backed by prominent investors like Y Combinator, Reach Capital, and AlleyCorp, and having recently secured $31.5M in Series B funding led by Oak HC/FT, Stepful is poised for significant growth and impact. Our commitment to excellence has been recognized by TIME, naming us the #1 EdTech company in the U.S. for 2025. Our mission is twofold: to enhance access to quality healthcare for all and to broaden career opportunities in healthcare for those who need them most.
• • We foster a culture built on exceptional talent, seeking mission-driven individuals who thrive in dynamic, often ambiguous environments and embody our core values: 'Care first' – demonstrating unwavering commitment to student success; 'Learn quickly' – embracing data-driven iteration and continuous improvement; 'Build together' – fostering collaboration and mutual reliance; and 'Own it' – taking initiative and demonstrating pride in our work.
• • As a Senior Engagement Manager within Stepful’s Workforce Solutions team, you will be instrumental in addressing one of the most significant challenges facing healthcare employers today: building a sustainable future workforce. This role places you at the forefront of collaborating with senior leaders at major health systems to architect and implement customized Stepful programs. Your expertise will ensure these solutions are not only tailored to each partner's unique requirements but are also practical, scalable, and engineered for measurable success.
• • This is a highly strategic and cross-functional position. You will collaborate closely with the Sales team to refine deal strategies, partner with Learning, Operations, and Client Success to mitigate delivery risks, and serve as a trusted advisor to clients, sharing industry best practices and insights. Beyond managing individual client engagements, you will play a pivotal role in shaping Stepful’s go-to-market strategy and solidifying our reputation as an indispensable partner to healthcare employers across the nation.
• • Key responsibilities include leading in-depth program design discussions during the sales cycle, conducting thorough client discovery to understand their objectives, operational constraints, and potential implementation hurdles. You will be responsible for driving alignment with employer partners to precisely configure Stepful programs to meet their specific needs, ensuring a seamless fit.
• • Internally, you will orchestrate cross-functional alignment, proactively identifying and communicating program design and delivery considerations to ensure all internal teams are fully prepared for successful client launches. A critical aspect of this role is accelerating deal cycles by clearly defining dependencies and facilitating informed decision-making for both clients and internal stakeholders.
• • You will actively participate in and lead crucial early-stage client meetings, presenting innovative solution options, sharing valuable best practices, and positioning Stepful as a forward-thinking thought partner. Furthermore, you will serve as the primary implementation lead for your assigned clients, guaranteeing that the designed solution is primed for launch and thoroughly understood by the post-sales support teams.
• • As a subject matter expert, you will possess a deep understanding of Stepful’s diverse program offerings, our established delivery models, and the evolving landscape of workforce development trends within the healthcare sector. Your insights will be crucial in shaping client strategies and internal product development.
• • This role demands a blend of strategic thinking and meticulous execution. You will be expected to navigate complex client environments, influence without direct authority, and foster collaborative relationships across internal and external teams. Your ability to translate high-level goals into actionable plans and drive them to completion will be key to your success and the success of our partners.