Senior Engineering Manager, Core Infrastructure

UJET Inc.

Job Overview

Location

Austin, TX, US; Remote, US

Job Type

Full-time

Full Job Description

📋 Description

• UJET is at the vanguard of AI-powered contact center innovation, offering a forward-thinking, cloud-native platform that revolutionizes customer experiences through advanced AI, true multimodality, and a mobile-first philosophy. We embed AI across all facets of the customer journey and contact center operations to drive automation and enhance efficiency. Our AI solutions are designed to empower agents, optimize customer journeys, and transform contact center operations, leading to elevated experiences and actionable insights.
• Built upon a robust cloud-native architecture with a distinctive CRM-first approach, UJET guarantees unparalleled security, exceptional scalability, and prioritized data insights, all while ensuring the protection of Personally Identifiable Information (PII). Our platform is engineered for intuitive use, enabling businesses to deliver outstanding interactions, facilitate smarter decision-making, and achieve accelerated growth in the rapidly evolving AI-driven landscape.
• As the Senior Engineering Manager for Core Infrastructure, you will spearhead UJET’s foundational cloud services, playing a pivotal role in shaping the backbone of our cloud-native CCaaS platform. This leadership position involves driving the strategic vision and execution for critical infrastructure components, including Google Cloud Platform (GCP) organizations and folders, sophisticated networking solutions, compute resources, standardized base images, robust Terraform frameworks, and efficient upgrade processes.
• Your primary responsibility will be to architect, build, and maintain highly scalable and reliable infrastructure that serves as the bedrock for all engineering teams. The impact of your work will be far-reaching, directly influencing the performance and stability of a platform that serves millions of users worldwide. You will be instrumental in ensuring that our infrastructure can support UJET's ambitious growth and innovation objectives.
• You will lead and nurture the Core Infrastructure team, establishing a clear vision, setting strategic priorities, and overseeing the execution of initiatives related to foundational cloud services. This includes fostering a culture of technical excellence, collaboration, and continuous improvement.
• You will own the end-to-end lifecycle of shared cloud primitives. This encompasses the design, deployment, and ongoing operation of GCP organizations and folders, intricate networking configurations, load balancing strategies, compute resource management, the development and maintenance of standardized base images, the implementation and evolution of Terraform frameworks, and the management of system upgrades.
• A key aspect of your role will be to define, implement, and enforce best practices across the entire cloud platform. These best practices will focus on ensuring scalability, fortifying security, enhancing observability, and promoting maintainability, thereby guaranteeing the long-term health and efficiency of our infrastructure.
• You will collaborate closely with product management and various engineering teams to facilitate development and deployment workflows that are not only fast and agile but also exceptionally safe and reliable. This cross-functional partnership is crucial for aligning infrastructure capabilities with product roadmaps and engineering needs.
• Drive a culture of relentless continuous improvement within the team and across the infrastructure domain. This involves identifying opportunities for enhancing processes, automating repetitive tasks, and proactively improving the overall reliability of our cloud infrastructure.
• Mentor and develop the talented engineers on your team, cultivating an environment that champions ownership, encourages collaborative problem-solving, and upholds the highest standards of technical expertise. Your leadership will be key to the professional growth of your team members and the overall success of the Core Infrastructure function.
• This role offers a unique opportunity to make a significant impact on a rapidly growing, innovative technology company at the forefront of the AI-driven customer experience revolution. You will be empowered to shape critical infrastructure decisions and contribute directly to UJET's success.

🎯 Requirements

• 5+ years of experience in cloud infrastructure engineering, with at least 2 years in a leadership or management role.
• Strong expertise in Google Cloud Platform (GCP), including organization/folder structure, networking, compute, load balancing, and IAM.
• Hands-on experience with Infrastructure as Code (IaC) tools, particularly Terraform.
• Proven track record of designing, deploying, and operating scalable and reliable cloud systems.
• Strong leadership, communication, and team-building skills, with the ability to inspire and guide technical teams.
• Ability to balance strategic thinking with a deep, hands-on technical understanding of cloud infrastructure.

🏖️ Benefits

• Competitive salary with a US hiring range of $170,000 - $190,000 annually, commensurate with experience, location, and qualifications.
• Comprehensive medical, dental, and vision insurance plans to support your health and well-being.
• 401(k) retirement savings plan to help you plan for the future.
• Opportunity to work in a dynamic, fast-paced, and innovative technology environment at the forefront of AI and customer experience.
• Be part of a collaborative and inclusive culture that values big ideas, creative solutions, and strong relationships.
• Professional development and growth opportunities within a rapidly expanding company.

Skills & Technologies

GCP

Terraform

DevOps

Senior

Remote

$170k-190k

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UJET Inc.

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About UJET Inc.

UJET Inc. is a cloud-native customer engagement platform that provides a unified solution for voice, digital, and AI-powered customer service. The company's platform integrates seamlessly with existing CRM and helpdesk systems, enabling businesses to deliver consistent and personalized customer experiences across all channels. UJET focuses on empowering contact centers with advanced analytics, intelligent routing, and real-time agent assistance to improve operational efficiency and customer satisfaction. Their solutions cater to a wide range of industries, including technology, financial services, and e-commerce, helping them to modernize their customer support operations and build stronger customer relationships.

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