Job Overview
Location
Dublin, Ireland
Job Type
Full-time
Category
Engineering Manager
Date Posted
April 21, 2026
Full Job Description
đź“‹ Description
- • As a Senior Engineering Manager for Fin AI Agent at Intercom, you will lead strategically significant work streams within the Service Agent pillar, directly impacting the performance and evolution of Intercom’s industry-leading AI customer service agent that resolves over 1M conversations weekly.
- • Your day-to-day responsibilities include owning end-to-end outcomes for high-impact initiatives, writing code when necessary, driving cross-functional collaboration, developing senior engineers into leaders, setting aggressive timelines, and adapting team structures dynamically based on shifting priorities.
- • You will partner with the Engineering Director on pillar-level strategy, providing ground-level insights to guide investment decisions, and operate within an AI-first engineering culture where every engineer uses Claude Code with unlimited tokens and advanced MCP servers to push the boundaries of AI-assisted development.
- • Intercom is a trusted AI Customer Service company serving nearly 30,000 global businesses, combining 15 years of product depth with a bold pivot to AI, recently backed by $250M in funding to accelerate innovation in a competitive landscape where speed and technical excellence are paramount.
- • In this role, you will grow your technical and leadership credibility by challenging product direction, making data-informed calls on work prioritization, giving actionable feedback to senior engineers, and translating business objectives into team-level decisions — all while maintaining high standards under startup-speed pressure.
🎯 Requirements
- • Exceptional people leadership combined with personal action-orientation — able to lead teams effectively while staying deeply engaged with product and technical execution.
- • Product-minded mindset: understands what is being built and why, can challenge product direction, spot strategic gaps, and prioritize work based on impact rather than process.
- • Proven experience operating at significant scale in large distributed systems, paired with startup-level urgency, resourcefulness, and bias toward action over discussion.
- • Active fluency in AI-assisted development: experimenting with AI tools, forming opinions on their impact on team workflows, and driving adoption of new ways of working (e.g., Claude Code, MCP servers).
- • Technical credibility: able to review architecture proposals, ask incisive questions, identify over- or under-investment, and earn engineers’ respect through sound judgment.
- • Outstanding communication skills: can align stakeholders, justify investment needs to leadership, navigate difficult performance conversations, and unblock blockers in real time.
🏖️ Benefits
- • Competitive salary and equity package in a fast-growing, well-funded startup environment with access to major resources and revenue stability.
- • Daily catered lunch, fully stocked kitchen with snacks, and support for healthy eating habits across the office.
- • Comprehensive health and dental insurance for employees and dependents, life assurance, and pension scheme with up to 4% company match.
- • Flexible paid time off, generous parental leave (including 6 weeks paid paternity leave), and support for sustainable commuting via the Cycle-to-Work Scheme with secure bike storage.
- • Provision of MacBooks as standard equipment, with Windows availability for role-specific needs, and access to cutting-edge AI development tools including unlimited Claude Code Opus 4.6 tokens and 1M context.
- • Hybrid working model requiring at least three days per week in the Dublin office to foster collaboration and culture, while maintaining flexibility for remote work.
Skills & Technologies
About Intercom, Inc.
Intercom offers a customer communications platform that combines business messenger, automation, and support tools. Companies use it to acquire, engage, and support customers across websites, mobile apps, email, and social channels. The platform provides live chat, chatbots, product tours, surveys, help centers, and integrated ticketing. Teams collaborate through shared inboxes, routing rules, and performance analytics. APIs and third-party integrations connect the system to CRM, marketing, and data warehouses, enabling personalized messaging based on user attributes and behavior. Founded in 2011, the company serves B2B SaaS, e-commerce, fintech, and marketplace customers worldwide.
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