Job Overview
Location
Remote - US
Job Type
Full-time
Category
Customer Success
Date Posted
April 19, 2026
Full Job Description
đź“‹ Description
- • As a Senior Enterprise Customer Success Manager at Drata, you’ll be at the forefront of helping global companies build trust at scale by advising on complex compliance programs and turning Drata into a strategic pillar of their security posture.
- • You’ll lead strategic relationships with enterprise customers, drive outcomes through success plans and KPI tracking, guide customers through frameworks like SOC 2, ISO 27001, HIPAA, PCI, and FedRAMP, and own key moments across the customer journey from onboarding to renewal.
- • You’ll partner cross-functionally with Product, Engineering, Sales, and Support to translate customer feedback into action, influence product roadmap, and champion continuous improvement in both customer success and internal processes.
- • You’ll join a mission-driven team of 600+ people worldwide that values trust, speed, continuous growth, and operates with an owner-operator mentality, precision, velocity, and customer obsession.
- • You’ll develop deep expertise in enterprise compliance, strengthen executive communication skills, and grow your impact as a trusted advisor shaping how global organizations scale securely.
🎯 Requirements
- • Deep understanding of compliance frameworks such as SOC 2, ISO 27001, HIPAA, PCI, or FedRAMP, and how they apply to customer environments and business outcomes.
- • 5+ years of experience in security, compliance (GRC), or identity and access management, supporting enterprise customers or programs.
- • 8+ years of experience in Customer Success, Consulting, or Strategic Account Management within a B2B SaaS company, with a strong focus on enterprise engagement and long-term customer value.
🏖️ Benefits
- • Up to 100% employer-paid premiums for medical, dental, and vision coverage for employees and their dependents.
- • Generous annual stipends for both professional and personal development.
- • Flexible vacation policy, paid holidays, and other perks to support rest, rejuvenation, and recovery.
- • Paid Parental Leave policy after six months of employment, plus access to Kindbody fertility and family-building benefits.
- • Stock equity (RSUs) to share directly in the company’s growth and success.
Skills & Technologies
About Drata, Inc.
Drata is a compliance automation platform that continuously monitors and collects evidence for security frameworks such as SOC 2, ISO 27001, HIPAA, and PCI DSS. It integrates with cloud services, identity providers, and SaaS tools to track controls, manage risks, and generate audit-ready documentation. The company serves technology startups and enterprises seeking to streamline security compliance workflows and maintain continuous monitoring without manual spreadsheets.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
XN Limited
2 months ago
Silver.com LLC
2 months ago
