Senior Enterprise Customer Success Manager (German Speaking) - Remote within UK or Germany
Job Overview
Location
Remote
Job Type
Full-time
Category
Customer Success Manager
Date Posted
February 17, 2026
Full Job Description
đź“‹ Description
- • Join Immersive Labs as a Senior Enterprise Customer Success Manager (German Speaking) and become a pivotal force in our mission to deliver world-class cyber resilience to our global enterprise clients.
- • In this crucial role, you will be the primary advocate for our German-speaking enterprise customers, guiding them through their entire journey with the Immersive One platform, from initial onboarding to successful renewal and expansion.
- • Your core objective will be to ensure our customers achieve their strategic cyber resilience goals by effectively leveraging the capabilities of the Immersive One platform, demonstrating tangible outcomes and accelerating their time to value.
- • You will be instrumental in fostering deep, long-lasting relationships with key stakeholders within client organizations, acting as a trusted advisor and strategic partner.
- • This role demands a proactive, consultative approach, focusing on understanding customer needs and aligning Immersive Labs' solutions to meet and exceed their evolving cyber security objectives.
- • You will be responsible for developing and executing comprehensive customer success plans, including onboarding strategies, ongoing engagement programs, and proactive risk mitigation.
- • A key aspect of your role will involve conducting regular Executive Business Reviews (EBRs) with senior client leadership, showcasing the value delivered by Immersive Labs and identifying opportunities for further growth and collaboration.
- • You will collaborate closely with our Sales and Solution Consulting teams to support Proofs of Value (POVs) with existing customers, ensuring a seamless transition from pre-sales to post-sales engagement.
- • By partnering with our Cyber Resilience Advisors, Product Marketing, and Cyber & Engineering teams, you will act as the voice of the customer, providing invaluable feedback to inform product development and service enhancements.
- • You will meticulously monitor customer health metrics, including Customer Satisfaction (CSAT) scores, and proactively address any concerns or challenges, working cross-functionally to ensure swift and effective resolution.
- • Identifying and nurturing opportunities for upsell and cross-sell within your account portfolio will be essential, contributing directly to the expansion of customer relationships and increased account penetration.
- • You will be expected to develop and implement strategic communication plans to ensure consistent and impactful engagement throughout the customer lifecycle, keeping clients informed of new features, best practices, and relevant industry trends.
- • This role requires exceptional planning, presentation, and written communication skills, enabling you to articulate complex concepts clearly and persuasively to diverse audiences.
- • You will leverage your expertise in implementing customer solutions and client management to drive successful adoption and ongoing utilization of the Immersive One platform.
- • Project management skills are vital, as you will be responsible for managing multiple customer initiatives concurrently, ensuring timely and successful completion.
- • Building and maintaining high-value, outcome-based relationships with a diverse profile of enterprise customers will be a cornerstone of your success.
- • As a senior individual contributor, you will play a key role in shaping the customer success strategy for the German market, contributing to the overall growth and success of the Customer Experience team.
- • You will embody Immersive Labs' core values of being Driven, Inclusive, Customer Centric, and One Team, fostering a collaborative and high-performance environment.
- • Your dedication to customer obsession will be paramount, ensuring that every interaction reinforces our commitment to helping clients achieve their business outcomes and build robust cyber resilience.
- • This position offers the unique opportunity to work remotely within either the UK or Germany, providing flexibility while maintaining close collaboration with a dynamic, global team.
- • You will be at the forefront of the cyber security industry, working with cutting-edge technology that is transforming how organizations approach cyber resilience.
- • Your contributions will directly impact the security posture of leading global organizations, making a real-world difference in the fight against cyber threats.
- • You will have the chance to continuously expand your knowledge through cross-team collaboration and access to Immersive Labs' own powerful learning platform.
- • We are looking for someone who thrives in a fast-paced, innovative environment and is passionate about empowering customers through technology.
- • This role is ideal for a self-starter who can operate autonomously while also being an integral part of a supportive and collaborative team.
- • You will be a key player in driving customer advocacy and ensuring that Immersive Labs remains the preferred partner for cyber resilience solutions.
- • Your ability to translate technical capabilities into business value will be critical in demonstrating the ROI of our platform to senior executives.
- • We encourage applications from individuals who are eager to make a significant impact and grow their careers within a rapidly expanding, market-leading company.
- • Ultimately, you will be responsible for ensuring that every customer not only succeeds with Immersive Labs but also becomes a vocal champion for our brand and solutions.
🎯 Requirements
- • Proven years of experience in senior Customer Success, Account Management, or equivalent within a SaaS environment.
- • Experience in Cybersecurity or Cyber Risk Management is strongly preferred.
- • Exceptional planning, presentation, and written communication skills.
- • Experience in implementing customer solutions and client management.
- • Experience in project management with a proven track record of managing multiple projects to completion, along with excellent planning and organisational skills.
- • Ability to maintain a high-valued outcome-based relationship with a diverse customer profile base.
- • Fluent in German and English (written and spoken).
- • Based in central Germany, with good travel links (preferred, but not strictly essential for remote).
🏖️ Benefits
- • Time off, flexible and remote working (includes 30 days annual leave + 2 volunteering days + birthday day off).
- • Enhanced parental leave, mindfulness groups, critical illness cover.
- • Career and learning development through the platform and our 'Learn Anything' fund.
- • Share options, sales incentives, and Recognition & Rewards for doing great work.
- • Informal or formal flexible working options (e.g., flexible start and finish times, reduced hours, job share, remote working).
- • Sociable, tight-knit team with monthly socials and sports clubs.
- • Bi-annual EMEA HQ meetups and regular in-person regional meetings.
Skills & Technologies
Senior
Remote
About Immersive Labs Limited
Immersive Labs Limited provides a cloud-based cyber workforce resilience platform that delivers hands-on cybersecurity labs, threat simulations, and skills assessments for enterprises, governments, and critical infrastructure. The SaaS offering continuously maps individual and team capabilities against evolving threats, enabling organizations to measure, build, and prove cyber readiness across technical and non-technical staff. Founded in 2017 and headquartered in Bristol, UK, the company serves Fortune 500, defense, and public-sector clients worldwide through on-demand, browser-based training environments.
