Senior Guest Engagement Strategist

📋 Description

• • The Senior Guest Engagement Strategist is a strategic consultant for PAR Technology Corporation’s restaurant clients and a key advisor supporting internal cross-functional teams, driving measurable results in loyalty program design, restructuring, and optimization, as well as broader guest engagement and digital marketing strategies.
• • Day to day, the role involves designing and optimizing loyalty programs, defining KPIs and engagement goals, crafting CRM and SMS engagement strategies, analyzing performance using Excel and Tableau, creating executive presentations, collaborating with Sales, Product, Implementation, Managed Services, Customer Success, and third-party developers, and training internal teams on loyalty frameworks and thought leadership.
• • PAR Technology Corporation is a leader in restaurant technology for over four decades, providing Unified Customer Experience solutions including point-of-sale, digital ordering, loyalty, back-office software, and hardware to over 100,000 restaurants in 110+ countries, guided by a 'Better Together' ethos and commitment to innovation and excellence.
• • The person in this role can learn advanced loyalty program strategy, gain expertise in CRM and SMS campaign optimization, develop executive communication and presentation skills, deepen cross-functional collaboration experience, and contribute to thought leadership through case studies, blogs, and webinars while working with global restaurant brands and cutting-edge technology platforms.