Job Overview
Location
San Francisco
Job Type
Full-time
Category
Software Engineering
Date Posted
June 13, 2026
Full Job Description
đź“‹ Description
- • Serve as the primary point of contact for customers throughout the implementation lifecycle, from onboarding to production roll-out.
- • Conduct discovery calls to understand customer use cases, technical requirements, and success criteria during initial onboarding.
- • Participate in weekly syncs with onboarding customers to ensure successful integration of Metriport into their workflows and ongoing value delivery.
- • Maintain post-onboarding customer relationships through regular check-ins and responsive support via communication channels.
- • Provide technical guidance on product capabilities, API integrations, and implementation best practices to customers.
- • Troubleshoot and debug customer-reported issues, escalating complex problems to the engineering team when necessary.
- • Manage customer requests and issues by assessing priority, coordinating cross-functionally with engineering, tracking resolution progress, and communicating outcomes.
- • Attend weekly team syncs to report on customer status, surface systemic issues, and align customer feedback with product development priorities.
- • Proactively communicate relevant product updates and new feature releases to customers based on their use cases and needs.
- • Participate in bi-weekly sprint planning and retrospectives, as well as quarterly strategic planning sessions.
- • Manage and maintain APIs and integrations to ensure seamless, reliable functionality for healthcare customers.
- • Work directly with customers from initial scoping through full production deployment, ensuring smooth transitions and minimal disruption.
- • Attend a daily 30-minute remote stand-up at 7:30am PST Monday through Friday (the only mandatory meeting).
- • Rapidly ramp up using comprehensive onboarding materials to gain familiarity with Metriport’s domain, codebase, and healthcare data standards.
- • Operate with high autonomy and ownership, focusing on delivering customer value over technological novelty.
- • Approach implementation challenges with an entrepreneurial mindset, asking how tasks can be accelerated from weeks to days.
- • Demonstrate adaptability by diving into unfamiliar domains and solving problems outside of predefined expertise.
- • Balance technical rigor with customer-centricity, prioritizing outcomes over tools or frameworks.
- • Collaborate with engineering teams to resolve complex integration issues and improve product reliability.
- • Ensure compliance and accuracy in handling patient data through careful implementation practices.
- • Represent Metriport professionally in customer interactions, building trust and long-term partnerships.
🎯 Requirements
- • 3+ years experience supporting software implementation
- • Full-stack experience: React, TypeScript, Node.js
- • Located in San Francisco or the Bay Area (or willing to relocate)
- • Familiarity with healthcare data standards such as HIPAA, FHIR, HIE, IHE, EHR/EMR, NPI, TEFCA, ADT, HL7, HEDIS, RAF, SNOMED, LOINC, ICD-10 is a plus
🏖️ Benefits
- • Competitive equity + compensation package
- • Full family Platinum health insurance, dental, and vision coverage
- • 401(k) retirement plan + matching
- • Flexible work from home or in-office
- • Healthy lunches, complimentary when working in-office (breakfast/dinners as needed)
- • Quarterly company off-sites with the team
- • MacBook provided by us
- • Unlimited PTO (trust-based, with emphasis on sustainable intensity)
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Metriport Inc.
Metriport is a company that provides a comprehensive platform for managing and analyzing data related to sustainable building operations. Their solution aims to simplify the complex process of tracking energy consumption, water usage, and waste generation in commercial real estate. By offering tools for data collection, visualization, and reporting, Metriport empowers building owners and operators to identify inefficiencies, reduce environmental impact, and optimize operational costs. The platform integrates with various building systems and sensors, enabling real-time monitoring and actionable insights. Metriport focuses on driving sustainability initiatives and enhancing the performance of the built environment through data-driven strategies.
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