Senior Implementation Engineer (EMEA)

Docker Inc.

Job Overview

Location

England

Job Type

Full-time

Full Job Description

📋 Description

• Senior Implementation Engineer (EMEA) at Docker Inc. plays a pivotal role in guiding customers through their initial journey with Docker products, ensuring smooth onboarding, provisioning, and seamless transitions between teams to drive long-term customer success.
• Day to day, the role involves partnering with Customer Success, Sales, Operations, and Support to refine onboarding processes, delivering personalized customer experiences, improving workflows through automation, maintaining a knowledge base, and ensuring timely provisioning and high satisfaction during customer onboarding and migration.
• Docker is a globally distributed, remote-first team trusted by over 20 million monthly users and processing over 20 billion container image pulls, building tools that define how software is built and delivered, with a focus on enabling trustworthy autonomous workflows in the AI era.
• In this role, the individual will develop deep expertise in SaaS and cloud technologies, strengthen cross-functional collaboration skills, gain autonomy in process improvement, build lasting customer relationships, and contribute to scalable onboarding strategies that impact revenue and team performance.

🎯 Requirements

• Minimum 4+ years of professional, full-time, post-grad experience working with external customers in customer onboarding or implementation engineering roles
• Direct customer-facing experience in client/customer onboarding
• Demonstrated deep understanding and experience working with SaaS platforms and cloud-based technologies
• Strong cross-functional collaboration and customer relationship management skills
• Excellent problem-solving and communication abilities
• Proven track record of adapting, learning, and staying current with cutting-edge technologies

🏖️ Benefits

• Freedom & flexibility to fit work around life
• Designated quarterly Whaleness Days plus end-of-year Whaleness break
• Home office setup support
• 16 weeks of paid parental leave (after 6 months of employment)
• Technology stipend equivalent to $100 USD net/month
• Training stipend for conferences, courses, and classes
• Equity in the company
• Docker Swag
• Medical benefits, retirement, and holidays (vary by country)
• Remote-first culture with offices in Seattle and Paris

Skills & Technologies

Docker

Senior

Remote

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Docker Inc.

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About Docker Inc.

Docker Inc. provides an open platform for developing, shipping, and running applications inside lightweight containers. Its tools package software and dependencies into portable units that run consistently across environments, accelerating DevOps workflows and cloud-native development. The company offers Docker Desktop, Hub, and subscription services that integrate with CI/CD pipelines and orchestration platforms, enabling teams to build, share, and deploy microservices at scale while maintaining security and governance policies.

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