Job Overview
Location
Remote, USA
Job Type
Full-time
Category
DevOps
Date Posted
June 4, 2026
Full Job Description
đź“‹ Description
- • Lead end-to-end incident response for critical (SEV-1/SEV-2) outages impacting AI infrastructure, GPU clusters, networking, storage, and data center operations.
- • Serve as Incident Commander during major outages, coordinating engineering, networking, facilities, and vendor teams to ensure rapid resolution.
- • Act as the primary liaison between leadership and cross-functional teams during active incidents and post-incident reviews, providing clear status updates and summaries.
- • Own the incident lifecycle including triage, escalation, coordination, resolution, and post-incident analysis with documented timelines and action plans.
- • Maintain and improve incident response documentation, operational playbooks, runbooks, and reliability frameworks.
- • Conduct post-incident reviews (PIRs) and root cause analyses to identify systemic reliability gaps and drive corrective actions.
- • Track and report key incident metrics including MTTR, MTTD, and incident recurrence rates to measure operational improvement.
- • Participate in an on-call rotation to respond to, lead, and coordinate incidents in real-time.
- • Collaborate closely with data center operations, infrastructure engineering, network engineering, platform reliability engineering, and security operations teams during cross-layer outages.
- • Work with hardware and facility vendors to resolve incidents involving physical infrastructure and GPU cluster failures.
- • Improve incident response tooling, escalation paths, and automation by partnering with technical support and engineering teams.
- • Maintain incident dashboards and operational health reports for leadership and engineering stakeholders.
- • Deliver executive-level incident summaries and clear, concise communication during high-pressure situations.
- • Contribute to the development of operational standards and reliability frameworks aligned with SRE and ITIL practices.
- • Support implementation of observability improvements and automation to reduce manual intervention in incident response.
- • Drive alignment across teams during complex incidents spanning multiple infrastructure layers including cloud, hybrid, and on-prem environments.
🎯 Requirements
- • 8+ years experience in incident management, site reliability engineering, or infrastructure operations
- • Experience managing incidents in large-scale distributed infrastructure environments
- • Strong understanding of data center operations, GPU compute clusters, networking, storage infrastructure, and cloud or hybrid platforms
- • Proven ability to lead high-pressure incident response situations
- • Experience with incident management frameworks (ITIL, SRE, or equivalent)
- • Excellent communication and stakeholder management skills
- • Experience with incident tracking and monitoring tools such as PagerDuty, ServiceNow, Jira, Datadog, Prometheus, and Grafana
🏖️ Benefits
- • Generous cash & equity compensation
- • Health, dental, and vision coverage for you and your dependents
- • Wellness and commuter stipends for select roles
- • 401k Plan with 2% company match (USA employees)
- • Flexible paid time off plan that we all actually use
Skills & Technologies
About Lambda Inc.
Lambda Inc. provides cloud-based GPU clusters and workstations for artificial-intelligence research and development. The company designs and operates high-performance hardware infrastructure optimized for machine-learning workloads, offering on-demand access to NVIDIA GPUs, pre-configured deep-learning software stacks, and scalable storage. Customers include AI labs, universities, and enterprises training large language and computer-vision models. Founded in 2012, Lambda is headquartered in San Francisco and maintains data centers across North America and Europe.
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