Job Overview
Location
India, Hyderabad
Job Type
Full-time
Category
Software Engineering
Date Posted
June 22, 2026
Full Job Description
đź“‹ Description
- • Manage the end-to-end lifecycle of acquiring chargebacks, including representments, pre-arbitrations, and arbitration cases for Tide’s payment products.
- • Investigate high-value and complex disputed transactions to identify indicators of friendly fraud, account takeover, or systemic fraud rings.
- • Review and submit compelling evidence packages to overturn invalid chargeback claims and minimize financial losses for the company.
- • Analyze transaction activity and merchant behavior to determine appropriate dispute strategies and optimal outcomes for each case.
- • Serve as a subject matter expert on card scheme rules and dispute processes for Mastercard, Visa, and other relevant payment networks.
- • Liaise with payment processors, acquiring partners, card schemes, and internal stakeholders to resolve complex and escalated dispute cases.
- • Monitor dispute trends, root causes, and emerging risks, providing actionable recommendations to reduce chargeback volumes and strengthen operational controls.
- • Ensure all dispute activities comply with card scheme regulations, regulatory obligations, and internal company policies.
- • Support reconciliation of chargebacks, representments, recoveries, fees, and related financial movements.
- • Identify opportunities for process improvements, automation, and enhanced controls within the acquiring disputes function.
- • Produce detailed case reviews, management reports, and operational metrics to support strategic decision-making.
- • Provide guidance and mentorship to junior team members on complex dispute scenarios and best practices.
- • Collaborate closely with Product, Operations, Risk, Finance, and Acquiring teams to improve dispute outcomes and enhance the merchant experience.
- • Work on rotational shifts and make outbound calls to members to gather information or resolve disputes over the phone.
🎯 Requirements
- • Minimum of 3+ years’ experience in chargebacks, acquiring disputes, card payments, or related payments operations roles.
- • Strong understanding of the end-to-end chargeback lifecycle, including representations, pre-arbitrations, arbitration, and card scheme dispute rules.
- • Proven experience working with Mastercard, Visa, or other card scheme regulations and dispute processes.
- • Proven ability to investigate complex dispute cases, analyze transaction data, and make evidence-based decisions.
- • Excellent attention to detail and ability to manage multiple priorities under strict operational and scheme deadlines.
- • Strong communication and stakeholder management skills across internal teams and external payment partners.
🏖️ Benefits
- • Competitive salary
- • Vitality Health Insurance with focus on mental and physical wellbeing
- • Employee Assistance Programme
- • 12 casual & 15 Privilege leaves
- • Annual professional L&D budget
- • Access to salary sacrifice benefits including Cycle to Work scheme and pension contribution
- • Spacious office in Hitechcity with all-day snacks
- • 24 hours paid volunteering time off per year
- • Hybrid working model with option to work remotely from home or anywhere in India
- • Sabbatical leave
- • Ability to work from a different country for up to 90 days per year
Skills & Technologies
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About Tide Platform Limited
Tide Platform Limited is a UK-based financial technology company providing business banking services to small and medium-sized enterprises. It offers digital current accounts, expense cards, invoicing, accounting integrations, and credit products through a mobile-first platform. Operating under an e-money licence with banking services provided by ClearBank, Tide serves over 500,000 UK businesses. The company focuses on streamlining financial administration for entrepreneurs, freelancers, and growing companies through automated features and integrations with accounting software like Xero and FreeAgent.
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