Senior Manager, Billing Operations

ActiveCampaign, LLC

Job Overview

Location

Chicago

Job Type

Full-time

Full Job Description

📋 Description

• We are seeking a highly motivated and experienced Senior Manager, Billing Operations to lead our global billing team and spearhead the optimization of our end-to-end order-to-cash processes. This pivotal role is responsible for ensuring the accuracy, efficiency, and scalability of our billing operations, which are critical to ActiveCampaign's continued global growth and customer satisfaction.
• As the Senior Manager, you will be instrumental in developing and executing strategies that enhance our billing systems and processes. Your primary focus will be on driving continuous improvement, leveraging technology to automate workflows, and ensuring strict adherence to financial compliance and regulatory requirements across all markets.
• You will oversee the entire billing lifecycle, from order entry and provisioning to invoicing, payment processing, and revenue recognition. This includes managing the accuracy of customer data, subscription terms, pricing, and discounts to ensure correct billing and minimize revenue leakage.
• A key aspect of this role involves strategic collaboration with cross-functional teams, including Finance, Sales, Customer Success, and Technology. You will work closely with these departments to understand their needs, translate complex business requirements into actionable billing solutions, and ensure seamless integration between various systems.
• Leading and developing a talented global team is paramount. You will foster a high-performance culture, provide mentorship and guidance, and empower your team members to achieve their full potential. This includes setting clear objectives, conducting performance reviews, and facilitating professional development opportunities.
• You will be responsible for identifying and implementing best practices in billing operations, staying abreast of industry trends, and evaluating new technologies and tools that can further automate and streamline our processes. This proactive approach will be essential in scaling our operations to meet the demands of a rapidly growing customer base.
• Ensuring the integrity and accuracy of financial data related to billing is a core responsibility. You will implement robust controls and reconciliation processes to maintain data quality and support accurate financial reporting.
• You will play a crucial role in the financial planning and forecasting process by providing insights into billing trends, potential risks, and opportunities for revenue enhancement. Your analysis will inform strategic decision-making at the executive level.
• This position requires a deep understanding of subscription-based business models and the unique billing challenges they present. You will be expected to design and implement solutions that accommodate complex pricing structures, tiered offerings, and flexible contract terms.
• You will also be responsible for managing vendor relationships related to billing systems and payment processors, ensuring service level agreements are met and costs are optimized.
• Driving a culture of exceptional customer experience through billing is a core tenet of this role. You will ensure that our billing processes are transparent, user-friendly, and responsive to customer inquiries, thereby strengthening customer loyalty and retention.
• The Senior Manager will champion process improvements, utilizing data analytics to identify bottlenecks, inefficiencies, and areas for automation. You will develop and implement solutions that not only improve operational metrics but also enhance the overall customer journey.
• This role offers a unique opportunity to make a significant impact on ActiveCampaign's financial health and operational excellence. You will be a key leader, shaping the future of our billing operations and contributing directly to the company's strategic objectives and sustained growth in the global market.
• You will be responsible for managing and optimizing the order-to-cash cycle, ensuring timely and accurate invoicing, efficient payment collection, and effective revenue recognition in accordance with accounting principles.
• Developing and maintaining comprehensive documentation for all billing processes, policies, and procedures will be essential for training, compliance, and operational consistency.
• You will proactively identify and mitigate risks associated with billing operations, including fraud, compliance issues, and system failures, implementing appropriate controls and contingency plans.
• This role demands a strategic mindset, the ability to manage complex projects, and a commitment to driving measurable results in a fast-paced, dynamic environment.
• You will be a key point of contact for internal and external audits related to billing and revenue operations, ensuring all necessary information and support are provided.
• Ultimately, you will be the guardian of our billing integrity, ensuring that every transaction is handled with precision and that our financial operations are a source of strength and confidence for ActiveCampaign and its customers.

🎯 Requirements

• Proven experience in leading and managing billing operations, order-to-cash processes, and financial systems, preferably within a SaaS or subscription-based business environment.
• Strong understanding of financial principles, revenue recognition standards (e.g., ASC 606), and billing compliance requirements.
• Demonstrated ability to optimize and automate complex billing workflows, implement process improvements, and leverage technology to drive efficiency.
• Excellent leadership and team management skills, with a track record of developing and motivating high-performing global teams.
• Proficiency in financial software, billing platforms (e.g., Zuora, Chargebee, Recurly), ERP systems, and data analysis tools.

🏖️ Benefits

• Competitive salary and performance-based bonus opportunities.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off (PTO) and company holidays.
• Opportunities for professional development, training, and career advancement.
• Collaborative and dynamic work environment with a focus on innovation and growth.

Skills & Technologies

Senior

Onsite

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ActiveCampaign, LLC

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About ActiveCampaign, LLC

ActiveCampaign provides cloud-based customer experience automation software that unifies email marketing, marketing automation, sales automation, and CRM for small to mid-size businesses. Its platform enables personalized campaigns across email, web, SMS, and social channels, leveraging machine learning to segment audiences, trigger workflows, and score leads. Founded in 2003, the company serves over 180,000 customers in 170 countries, integrating with more than 870 third-party applications to consolidate customer data and automate engagement throughout the lifecycle.

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