Senior Manager, LTD Claims (Remote)

Sun Life Financial Inc.

Job Overview

Location

7 Locations

Job Type

Full-time

Full Job Description

📋 Description

• Leads, manages, hires, trains, retains and motivates a team of claims professionals capable of and committed to providing exceptional service to clients, claimants and internal DRMS partners.
• Ensures the team operation is efficient, effective and in compliance with all federal and state requirements.
• Evaluates the team plan for continual improvement of the efficiency and effectiveness of the group and provides individuals with professional and personal growth- Develops and fosters excellent relationships with clients.
• Collaborate with internal and external partners regarding the profitability of clients’ blocks of business.
• Ensures client complaints/issues are addressed promptly and in accordance with service standards.
• Utilizes operational metrics and reports to track trends and results and adjusts tactics accordingly.
• Participates in the development and communication of internal policies, procedures and systems.
• Supports technological initiatives for the enhancement and efficiency of the claims management process.
• Supports and executes claim management initiatives.
• Conducts internal and external training sessions.
• Conducts internal and external claim audits- Participates in new client prospecting and implementation.
• Completes continuing education requirements to maintain license.
• Participates in industry meetings.
• Participates in product development and product enhancement- Other duties and responsibilities as assigned.

🎯 Requirements

• Technically proficient in disability products and claims, with a minimum of 5 years progressively responsible disability claims experience.
• Attains and maintains appropriate TPA licenses in accordance with the Claims Licensing Policy.
• Demonstrated leadership qualities; prior management experience a plus.
• Solid mathematical skills.
• Proven ability to train and motivate employees.
• Demonstrated ability and willingness to give candid and meaningful feedback.
• Expert technical ability in interpreting and communicating disability policy/contract language.
• Exposure to multiple and complex disability claims issues with demonstrated experience in generating, selecting and implementing solutions to resolve those issues.
• Knowledge of Federal, State and local regulations relating to disability.
• Excellent analytical, critical thinking, problem solving and decision-making skills.
• Excellent verbal communication skills, with the ability to be both pleasant and professional.
• Ability to represent FullscopeRMS and clients effectively.
• Solid mathematical skills.
• Small and large group presentation skills.
• Ability to work in a self-directed manner, and initiating and prioritizing regular work duties and projects.
• Detail oriented, organized, the ability to multi-task, and strong time management skills with the ability to meet deadlines and respond to unexpected requests in a prompt manner.
• Strong computer skills, proficient in PC environment and MS Word, Excel, and email systems.
• Ability to work professionally and effectively with co-workers, clients, claimants, vendors and others with whom FullscopeRMS does business.

🏖️ Benefits

• Comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program.
• Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account.
• Enjoy a flexible, inclusive and collaborative work environment that supports career growth.
• We’re proud to be recognized in our communities as a top employer. Proudly Great Place to Work® Certified in Canada and the U.S., we’ve also been recognized as a "Top 10" employer by the Boston Globe’s "Top Places to Work" for two years in a row.

Skills & Technologies

Senior

Hybrid

$72k-108k

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Sun Life Financial Inc.

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About Sun Life Financial Inc.

Sun Life Financial is a diversified financial-services provider offering life, health and disability insurance, retirement and pension plans, mutual funds and asset management. Founded in 1865 in Montreal, it operates in Canada, the United States and Asia, serving individuals, groups and institutional clients through a network of advisors, brokers and digital platforms. The company focuses on sustainable investing, health protection and long-term financial security for over 40 million policyholders and plan members worldwide.

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