Senior Manager, Operations Analytics

📋 Description

• • Poshmark is seeking a highly motivated and experienced Senior Manager, Operations Analytics to spearhead insights, forecasting, and analytics strategy across critical operational functions. This pivotal role is instrumental in driving data-informed decision-making and shaping the long-term strategic direction of Poshmark's core operations, including Payments, Fraud, Shipping, Authentication, Customer Support, and Revenue Accounting. By leading a high-performing, cross-geographical analytics team, this individual will foster a data-driven culture and collaborate closely with key stakeholders and cross-functional teams to deliver impactful insights that influence both daily operations and strategic initiatives.
• • The day-to-day responsibilities of this role are multifaceted and demand a blend of technical acumen, leadership prowess, and strategic thinking. The Senior Manager will be responsible for owning the end-to-end analytics delivery and insights generation for a broad spectrum of operational areas. This includes developing a profound understanding of Poshmark’s intricate operational processes, the underlying data systems, and the key performance drivers that influence business outcomes. A significant portion of the role involves leading and managing a diverse, cross-geo team, providing consistent review, constructive coaching, and dedicated mentorship to foster individual and team growth. The ability to translate complex analytical findings into clear, compelling narratives and actionable recommendations for Director, VP, and Executive-level stakeholders is paramount, ensuring that insights are communicated with clarity, consistency, and high quality.
• • Furthermore, the Senior Manager will cultivate robust cross-functional partnerships with Product, Engineering, Data Science, Operations, and senior business and technology leaders. These collaborations are essential for informing product roadmaps, prioritizing testing initiatives, and shaping overarching business strategies. A key aspect of the role involves working closely with Data Engineering and the broader Data organization to enhance data quality, refine reporting mechanisms, and strengthen the foundational analytics infrastructure and processes. The Senior Manager will proactively identify opportunities to leverage data for improving operational efficiency, elevating the customer experience, and driving positive business outcomes. This includes fostering a team culture characterized by analytical rigor, a strong sense of ownership, a commitment to experimentation, and a dedication to continuous learning. The role also entails contributing to the strategic evolution and scaling of the Operations Analytics function, ensuring its continued relevance and impact as Poshmark grows.
• • This role offers a unique opportunity for professional growth and impact within a leading fashion marketplace. The Senior Manager will gain invaluable experience in leading a critical analytics function within a high-scale, fast-paced environment, directly influencing business strategy and operational excellence. They will have the chance to build and mentor a talented team, develop deep expertise in e-commerce operations and analytics, and contribute to the company's mission of making fashion accessible and sustainable. The successful candidate will be instrumental in shaping Poshmark's data-driven future, driving innovation, and achieving significant business results through the power of analytics.
• • The team at Poshmark is dedicated to building a vibrant community and a seamless marketplace experience. The Operations Analytics team plays a crucial role in ensuring the smooth functioning of all operational aspects, from payments and fraud prevention to shipping and customer support. This team thrives on collaboration, intellectual curiosity, and a shared commitment to using data to solve complex problems and create value for both buyers and sellers. Joining this team means becoming part of a dynamic and supportive environment where innovation is encouraged and individual contributions are recognized and valued.
• • The ideal candidate will possess a strong blend of technical and analytical expertise, coupled with proven people leadership capabilities and exceptional executive communication skills. A genuine passion for cultivating a data-driven culture within a rapidly evolving, high-scale organization is essential. The ability to navigate Poshmark's data stack effectively and to champion cross-functional initiatives involving Product, Engineering, Data Science, and Operations teams will be key to success. This role demands an individual who takes ownership, makes critical decisions with confidence, and inspires their team to operate with the same level of accountability and drive.
• • The Senior Manager will be at the forefront of leveraging data to optimize Poshmark's operational performance. This involves not only analyzing existing data but also identifying new data sources and analytical methodologies to uncover deeper insights. The role requires a proactive approach to problem-solving, anticipating potential operational challenges and developing data-backed solutions before they impact the business. By fostering a culture of experimentation, the Senior Manager will encourage the team to test hypotheses, measure results, and iterate on strategies to continuously improve key metrics across all operational domains. This commitment to data-driven improvement will be central to Poshmark's ongoing success and growth in the competitive e-commerce landscape.
• • Ultimately, this position is about more than just numbers; it's about understanding the human element behind the data and using insights to enhance the Poshmark experience for millions of users. The Senior Manager will be a key player in ensuring that Poshmark remains a trusted, joyful, and efficient marketplace, contributing directly to the company's mission of empowering individuals through fashion and community. The opportunity to lead and grow a vital analytics function within a company that values innovation and impact makes this a truly compelling role for an experienced analytics leader.