Job Overview
Location
Remote-USA
Job Type
Full-time
Category
Management
Date Posted
June 20, 2026
Full Job Description
đź“‹ Description
- • Senior Manager, Preferred (M4) is a senior frontline leadership role responsible for leading a team of Growth Specialists through the next evolution of Zillow Preferred’s partner support and growth model, translating AI-enabled service strategy into clear frontline execution, scalable operating mechanisms, strong coaching practices, and measurable partner outcomes.
- • Day to day, the role involves operationalizing AI-powered partner support strategy by refining scalable AI-human-in-the-loop models, translating strategy into workflows and coaching practices, leading and developing a high-performing team, establishing operating cadences and escalation paths, driving partner success through data-informed action plans, partnering cross-functionally to influence product and operations, and acting as a business leader connecting support outcomes to broader Zillow goals like growth, retention, and marketplace health.
- • The Zillow Preferred team partners with top real estate professionals to deliver outstanding experiences for home shoppers through strong partnership, operational excellence, and differentiated Zillow products, evolving toward a scalable support model combining self-service, proactive monitoring, AI-guided support, and human-in-the-loop intervention to help more partners succeed without sacrificing quality, trust, or growth.
- • The person in this role will learn to define when AI should handle work versus when humans should step in, build scalable tech-enabled operating systems, develop leadership and coaching expertise in ambiguous environments, influence senior stakeholders on strategic priorities, and shape Zillow’s vision for a modern, AI-enabled organization while driving measurable partner outcomes and business impact.
🎯 Requirements
- • 7+ years of relevant leadership experience in customer success, partner operations, support strategy, account management, service operations, or a related field, including experience leading high-performing frontline teams
- • Proven success building or leading teams in environments undergoing significant change, especially where new tools, workflows, or operating models had to be introduced and adopted
- • Strong strategic thinker who can connect customer needs, operational design, and business outcomes—and turn a broad vision into a practical plan
- • Comfortable with and pragmatic about AI-enabled workflows, with the ability to help teams adopt new tools responsibly and apply human judgment where it matters
- • Strong systems thinker who can design operating mechanisms, inspect performance, and use data to drive prioritization, accountability, and course correction
- • Exceptional people leader who sets a high bar, develops talent intentionally, and creates clarity and momentum in ambiguous environments
🏖️ Benefits
- • Competitive base salary with range of $155,200.00 - $247,800.00 annually in select states (CA, CT, MD, MA, NJ, NY, WA, DC) and $147,400.00 - $235,400.00 annually in others (CO, HI, IL, ME, MN, NV, OH, RI, VT, VA)
- • Eligibility for equity awards based on experience, performance, and location
- • Opportunity to work at a FORTUNE 100 Best Company to Work For® in 2025 and PEOPLE Companies That Care® 2025 honoree
- • Chance to shape Zillow’s vision for a modern, AI-enabled organization and represent the model in leadership forums
- • Access to an innovative, inclusive, and engaging culture where employees are empowered to grow and drive industry innovation
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Zillow Group, Inc.
Zillow Group operates the largest digital real-estate marketplace in the United States, connecting buyers, sellers, renters, landlords and agents through websites and mobile apps. Founded in 2006 and headquartered in Seattle, the company provides property listings, valuation estimates via its Zestimate algorithm, comparative market analytics, mortgage origination and title services, and iBuying through its Zillow Instant Offers program. Revenue is generated primarily from Premier Agent advertising, lead generation, and real-estate services. The platform covers more than 110 million U.S. homes and is publicly traded on NASDAQ under the ticker ZG.
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