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Senior Manager Rider Communications & Partnerships UK&I

Deliveroo Holdings plc

Job Overview

Location

London - The River Building HQ

Job Type

Full-time

Full Job Description

📋 Description

• As the Senior Manager Rider Communications & Partnerships UK&I, you will own managing UK and Ireland Rider communication channels via Braze, email, SMS, WhatsApp, and in-app, while building and executing content and partnerships strategy, including Rider Social Media.
• You will work with stakeholders and your team of 2x Content Associates and 1x Partnerships Associate to develop and execute strategy, oversee day-to-day partnership operations, manage communications landing with Central Operations, and collaborate with EU colleagues on combined campaigns.
• You will monitor the impact of partnerships and content on Rider sentiment, cost savings, engagement rates, and operational metrics, feed into Rider Marketing efforts to diversify the Fleet, establish digital engagement campaigns, own Rider Social Media output on Instagram and TikTok, and act as the internal subject matter expert for UK&I Content & Partnerships.
• You will identify and develop newsworthy stories using Rider insights, source new partner opportunities with clear benefits, lead negotiations with major UKI partners, improve existing comms and CRM lifecycle, approve all outgoing Rider comms for accuracy and tone, and build, coach, and manage a high-performing, inclusive team.
• This role offers the opportunity to drive meaningful engagement with Riders, shape impactful partnerships, grow leadership skills in a fast-paced tech environment, and contribute to Deliveroo’s mission of transforming how people eat and shop by making access more convenient and enjoyable.

🎯 Requirements

• Experience managing CRM platforms, ideally Braze
• Strong people management skills to support, develop, and coach direct reports
• Proven stakeholder management and negotiation skills for large-scale contracts and senior buy-in
• Exceptional organisational skills and attention to detail
• Strong command of written and spoken English, including tone of voice
• Creative, energetic, hands-on, and relentless in execution

🏖️ Benefits

• Healthcare, well-being, and parental leave benefits
• Pension schemes and generous annual leave allowances
• Time off to support a charitable cause of your choice
• Commitment to diversity, equity, and inclusion in hiring and workplace culture
• Opportunity to work in a fast-moving, innovative technology company at the forefront of a rapidly growing industry

Skills & Technologies

Senior

Onsite

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Deliveroo Holdings plc

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About Deliveroo Holdings plc

Deliveroo operates an online food-delivery marketplace connecting consumers with restaurants and grocery retailers through a logistics network of riders. Founded in 2013 in London, the platform processes orders via mobile and web, manages dispatch, and provides data analytics to partners. Revenue comes from commissions, delivery fees, and subscription memberships. It serves urban markets across Europe, Asia-Pacific, and the Middle East, holding licenses as a technology intermediary and courier service provider.

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