Senior Manager, Site Reliability Engineering, Follow Up Boss

Zillow Group, Inc.

Job Overview

Location

Remote-USA

Job Type

Full-time

Full Job Description

📋 Description

• As a Senior Manager, Site Reliability Engineering at Follow Up Boss (a Zillow Group company), you will lead a multidisciplinary team of SREs, SDEs, and security engineers responsible for the infrastructure, reliability, and developer experience that underpins the Follow Up Boss platform. You will own execution, quality, and innovation across multiple systems and workloads that support the entire FUB+ org, driving proactive, roadmap-driven investments in reliability, scalability, security, and developer productivity while aligning with Zillow platform teams and product engineering to modernize infrastructure and adopt shared platform capabilities.
• You will own execution for the FUB infra & security roadmap, turning strategic goals (e.g., DB scalability, ZGCP adoption, infra cost and reliability targets) into a sequenced, realistic plan with clear milestones and measures of success; run an exemplary planning and delivery rhythm (quarterly), including estimation, risk management, dependency mapping, and stakeholder updates across FUB+ and central platform teams; ensure the team hits commitments with rare surprises, and when risk emerges, proactively engage partners to adjust scope, resources, or timeline with clear communication and tradeoffs.
• You will be accountable for reliability, performance, operability, and cost of core FUB services and infrastructure (EC2, RDS/Aurora, Redis/Valkey, networking, queues, SRE tooling); lead the team to run a proud, low-toil on-call process: well-defined SLOs and error budgets, actionable alerting, fast incident detection/response, high-quality RCAs, and follow-through on remediation work; drive urgent, sustained progress on database scaling and performance, including capacity management, query and schema optimization, and modernization of data infrastructure.
• You will lead the FUB modernization strategy and execution for prioritized workloads (e.g., workers, supporting services), balancing devex wins, reliability, and risk while coordinating with central teams; partner with principal/staff engineers to refine FUB’s service scaling strategy, ensuring clear guidance on when teams build in the monolith vs. new services, and how infra supports these choices; raise the bar on developer environments and onboarding, reducing friction from dev boxes, tooling setup, and infra access; ensure new engineers can be productive quickly with reliable, self-service workflows; drive faster, safer deployments by improving CI/CD (GitLab, pipelines, AMI replacements, canary/progressive delivery) and aligning with ZG best practices for trunk-based development and feature flags.
• You will lead and grow a high-performing, inclusive SRE/infrastructure/security team, set clear expectations, provide candid feedback, and manage performance; develop technical leaders within and adjacent to the team (SREs, SDEs, security engineers, P5 ICs) through sponsorship, delegation, and stretch opportunities that expand impact beyond the immediate team; hire, retain, and onboard talent across SRE, infra SDE, ensuring skills match the breadth of FUB infra (AWS, Terraform/Ansible, Kubernetes/ZGCP, observability, security, databases); be the primary technical and operational interface for FUB infra with FUB+ leadership and central Zillow platform orgs, driving alignment on priorities, tradeoffs, and architectural decisions; contribute materially to FUB+ tech vision and infra strategy, especially around service scaling, platform adoption, and long-term operations model; help identify and resolve cross-org misalignment (e.g., ownership boundaries, duplicated infra work, conflicting platform choices) and advocate for solutions that maximize Zillow-wide value.
• You will champion innovation that improves reliability, scalability, cost, and devex for multiple teams, including adoption of ZG-standard tooling and patterns and infra-focused AI agents for automation, diagnostics, and operations; normalize AI usage within the infra team (e.g., code generation, runbook drafting, incident summarization, capacity modeling) and share successful patterns more broadly across FUB+ and platform partners; partner with security (ZG and FUB) to ensure infra and application environments meet audit, SOC2, SOX, privacy, and app-sec requirements, with clear ownership for remediation work and sustainable controls; forecast and manage runtime and infra costs (compute, storage, observability, networking), using tagging, dashboards, and guardrails to keep costs within budget while supporting growth.

🎯 Requirements

• Proven track record as a Senior Engineering Manager or equivalent leading SRE, platform, or infrastructure teams supporting high-availability SaaS products.
• Experience scaling production systems and databases in a cloud environment (ideally AWS) and leading meaningful improvements to reliability, performance, and cost.
• Demonstrated ability to shift a team from reactive to proactive roadmap-driven execution, including setting strategy, defining metrics, and driving sustained progress across multiple quarters.
• Strong background in developer experience and CI/CD, with hands-on familiarity with tools such as Terraform/Ansible, GitLab, Kubernetes/ZGCP, and modern observability stacks.
• Experience partnering with security, database, networking, and central platform teams in a multi-org environment; able to navigate ambiguity and complex stakeholder landscapes.
• Demonstrated people leadership as a Senior Engineering Manager: managing senior engineers, handling performance issues with limited support, building inclusive culture, and developing leaders who can operate autonomously.

🏖️ Benefits

• Competitive base salary range of $206,700.00 - $330,300.00 annually for employees in California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC; $196,400.00 - $313,800.00 annually for employees in Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont.
• Eligibility for equity awards based on factors such as experience, performance, and location.
• Opportunity to work remotely from any location within the 50 United States (with limited exceptions).
• Access to Zillow Group’s recognition as a FORTUNE 100 Best Company to Work For® in 2025 and inclusion on the PEOPLE Companies That Care® 2025 list.
• Commitment to fostering an inclusive, innovative environment with equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Skills & Technologies

Redis

AWS

Kubernetes

Terraform

GitLab

Senior

Remote

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Zillow Group, Inc.

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About Zillow Group, Inc.

Zillow Group operates the largest digital real-estate marketplace in the United States, connecting buyers, sellers, renters, landlords and agents through websites and mobile apps. Founded in 2006 and headquartered in Seattle, the company provides property listings, valuation estimates via its Zestimate algorithm, comparative market analytics, mortgage origination and title services, and iBuying through its Zillow Instant Offers program. Revenue is generated primarily from Premier Agent advertising, lead generation, and real-estate services. The platform covers more than 110 million U.S. homes and is publicly traded on NASDAQ under the ticker ZG.

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