Senior Merchant Analytics Manager

📋 Description

• • As a Senior Merchant Analytics Manager at Upside Services, Inc., you will be at the forefront of transforming brick-and-mortar commerce by leveraging sophisticated data analysis to empower our merchant partners and influence strategic decisions. This role is pivotal in demonstrating the tangible impact of Upside's technology, which brings the precision of online retail—including profit measurement, attribution, and incrementality—to everyday purchases for millions of users and hundreds of thousands of businesses.
• • You will be instrumental in helping our merchant partners understand the profound value Upside delivers, specifically how our platform drives incremental profit and addresses their broader business challenges. This involves conducting in-depth data analysis, translating complex findings into actionable insights, and presenting these to key stakeholders.
• • A core aspect of your role will be to interface directly with our merchant partners. This requires building strong, trust-based analytics relationships by deeply understanding their unique business models, operational nuances, and strategic objectives. Your ability to communicate complex analytical concepts in a clear, compelling, and simple manner will be crucial for fostering strong partnerships.
• • You will manage and lead a variety of analysis projects, with a focus on identifying opportunities to enhance our product offerings, refine our merchant acquisition strategies, and optimize the dynamics of our two-sided marketplace. This proactive approach to data-driven improvement is essential for Upside's continued growth and success.
• • A significant part of your contribution will involve scaling meaningful analyses and insights across our merchant base. This will be achieved through the development and implementation of scripting, creating robust sales enablement materials, and leveraging business intelligence tools to ensure consistent and impactful communication of value.
• • You will collaborate closely with the Product Marketing team to define and articulate the sophisticated technology behind Upside in a way that resonates with our partners. This partnership ensures that the value proposition is clearly communicated and understood, driving deeper engagement and satisfaction.
• • As Upside expands its presence into new and growing verticals, you will play a key role in pioneering new data and analysis strategies. This involves staying ahead of industry trends, exploring innovative analytical approaches, and adapting our methodologies to meet the evolving needs of diverse market segments.
• • The Merchant Analytics team is characterized by a passion for data, a commitment to strengthening merchant relationships, and a drive to influence product and internal strategy. You will join a close-knit group of hardworking, fast-learning individuals who thrive on diverse perspectives, innovative analysis, and collaborative problem-solving.
• • We foster an inclusive atmosphere that prioritizes the psychological well-being of all team members, encouraging open discussion and mutual support. Your ability to contribute to this positive and collaborative environment will be highly valued.
• • This role offers the opportunity to work with billions of dollars in commerce that run through the Upside platform annually, directly impacting retailer partners, consumers, and sustainability initiatives. Your work will have a tangible and significant impact on the success of our business and the communities we serve.
• • You will be responsible for scoping and executing complex analytical projects, from initial hypothesis generation to final presentation of findings. This includes defining key performance indicators (KPIs), gathering and cleaning data, performing rigorous statistical analysis, and visualizing results effectively.
• • The ideal candidate will possess a strong understanding of business metrics and how to link analytical outcomes to measurable business impact, such as revenue growth, customer acquisition, and retention.
• • You will contribute to the development of best practices within the Merchant Analytics team, sharing knowledge and mentoring junior analysts where appropriate.
• • This position requires a blend of technical analytical skills, strong business acumen, and exceptional communication abilities to navigate a fast-paced startup environment and drive meaningful change.
• • Your insights will directly inform strategic decisions at Upside, influencing product roadmaps, marketing campaigns, and sales strategies. The ability to think critically and strategically about data is paramount.
• • You will be a key player in ensuring that Upside continues to deliver unparalleled value to its merchant partners, solidifying our position as a leader in transforming brick-and-mortar commerce.