Job Overview
Location
Remote
Job Type
Full-time
Category
Customer Success
Date Posted
April 11, 2026
Full Job Description
đź“‹ Description
- • Serve as the primary point of contact for government and commercial customers, fostering strong relationships and driving customer success for the Game Warden platform, a secure DevSecOps solution enabling rapid SaaS adoption in national security.
- • Conduct Quarterly Business Reviews (QBRs), manage renewals, upsells, and cross-sells, and translate customer needs into technical requirements for engineering and product teams.
- • Guide customers through the Authority to Operate (ATO) compliance process, ensuring adherence to DoD and federal security standards, and act as a trusted technical advisor on cloud security and platform optimization.
- • Partner with engineering, product, and sales teams to ensure timely delivery of solutions, monitor success metrics (adoption, satisfaction, retention), and advocate for customer feedback to shape product development.
- • Join a mission-driven, fast-growing public benefit corporation founded by former U.S. Marines, dedicated to accelerating access to emerging technologies for U.S. defense and national security missions.
- • Develop expertise in federal compliance, DoD environments, and enterprise SaaS delivery while contributing to transformative impact in national security through innovative technology deployment.
🎯 Requirements
- • 5+ years of experience in customer success, technical delivery, or a related role, preferably in PaaS or cloud infrastructure.
- • Strong understanding of government end-user environments and the Authority to Operate (ATO) compliance process.
- • Proven experience managing customer relationships and delivering enterprise solutions in high-stakes environments.
- • Exceptional communication skills with ability to explain complex technical concepts to both technical and non-technical stakeholders.
- • Experience working with tools like GitLab for ticketing and collaboration, and Salesforce for CRM management.
- • Familiarity with Department of Defense (DoD) environments is highly desirable.
🏖️ Benefits
- • Competitive salary range of $125,000–$165,000 with potential for discretionary bonuses and equity grants.
- • 100% coverage for healthcare, vision, and dental insurance.
- • 401(k) plan with 3% company matching contribution.
- • Equity incentive plan as part of total compensation.
- • Tech and office supplies stipend, plus annual professional development stipend.
- • Flexible paid time off, federal holidays off, and parental leave.
- • Work-from-anywhere flexibility (within approved hiring hubs).
- • Referral bonus program.
Skills & Technologies
About Second Front Systems, Inc.
Second Front Systems provides software delivery and security accreditation services for the U.S. Department of Defense and federal agencies. The company operates Game Warden, a DevSecOps platform that automates Authority to Operate processes, accelerates software deployment, and maintains continuous compliance monitoring. It integrates security controls, vulnerability scanning, and cloud hosting to enable commercial technology companies to deliver applications to classified and unclassified government networks efficiently.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
9 days ago