Senior Operations Manager, B2B Operations Enablement

Stepful Inc.

Job Overview

Location

New York City

Job Type

Full-time

Full Job Description

📋 Description

• Own the end-to-end scaling of enterprise B2B programs including PC-Plus, 12-week Medical Assistant, and Phlebotomy, ensuring repeatable, scalable launches across existing and new clients.
• Design and implement operational infrastructure for new delivery modalities such as partner-led enrollment, employer-sponsored sign-up, SSO integration, and IT QA processes before go-live to prevent post-launch disruptions.
• Build and optimize scalable operational processes for preceptor management, admissions workflows, sponsorship administration, and other core S4B functions to reduce manual effort and increase team capacity.
• Lead and develop two direct reports by setting clear goals, providing consistent coaching, and fostering a team culture that handles complexity with minimal escalation.
• Coordinate cross-functionally with Customer Success, Product, Learning, and Engineering teams to align on tooling needs, program readiness, and client-facing implications for each program launch.
• Drive launch planning, quality assurance, and go-live readiness for new programs and client expansions, ensuring all operational dependencies are identified and resolved prior to deployment.
• Document and maintain standardized playbooks, SOPs, and workflows that are adopted across teams and sustainably embedded into daily operations.
• Identify operational gaps in current systems and proactively design solutions that enable growth without increasing headcount or burnout.
• Manage the operational lifecycle of enterprise partnerships with major healthcare employers including CVS, NY-Presbyterian, HCA, Providence, and Walgreens.
• Maintain a hands-on approach to operations while leading a team, balancing strategic oversight with tactical execution on high-priority initiatives.
• Work in a fast-paced, ambiguous environment to create structure where none exists, iterating quickly based on data and feedback to improve outcomes.
• Ensure all operational processes align with Stepful’s core values: Care first, Learn quickly, Build together, and Own it.

🎯 Requirements

• 3+ years of operations or consulting experience
• 2+ years of building B2B operations enablement within a startup
• Demonstrated experience designing and documenting operational processes — playbooks, SOPs, workflows — that stick
• Strong project management instincts: track details, manage dependencies, and keep launches on schedule
• Experience working cross-functionally on technical or product-adjacent projects (familiarity with SSO, IT QA, or platform integrations is a plus)
• Ability to manage a team while staying close to the work yourself

🏖️ Benefits

• Opportunity to work at a #1 EdTech company in the U.S. named by TIME for 2025
• Backed by Y Combinator, Reach Capital, and AlleyCorp with recent $55M Series C led by Oak HC/FT
• Mission-driven environment focused on improving access to healthcare careers for underserved populations
• Collaborative culture that values ownership, learning, and team-based problem solving

Skills & Technologies

Senior

Onsite

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Stepful Inc.

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About Stepful Inc.

Stepful offers online training programs that prepare people for entry-level healthcare jobs such as medical assistant, phlebotomy technician, and EKG technician in as little as four months. The company partners with healthcare employers to align curriculum with workforce needs and provides job placement support, including resume coaching and interview preparation. Students learn through live virtual classes, hands-on simulations, and clinical externships arranged in their local markets, aiming to increase diversity and upward mobility in the allied health sector.

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