Senior Principal Customer Engineer

📋 Description

• • The Senior Principal Customer Engineer at FICO operates at the intersection of strategy, architecture, and commercial growth, influencing enterprise decisioning strategies and platform direction across global accounts. This highest individual contributor tier role shapes what customers build and how they operate FICO solutions at scale, while beginning to influence broader market adoption.
• • Day to day, the role involves acting as a strategic trusted advisor to VP and C-suite stakeholders, leading high-complexity engagements end-to-end, designing scalable solution architectures for fraud reduction and credit risk optimization, driving consensus across organizational boundaries, and mentoring junior engineers to elevate the customer advisory bar.
• • FICO is a leading global analytics software company helping businesses in 100+ countries make better decisions through AI, machine learning, and optimization. The company fosters an inclusive culture rooted in core values: Act Like an Owner, Delight Our Customers, and Earn the Respect of Others.
• • In this role, you will develop thought leadership recognized internally and externally, shape FICO’s platform roadmap through portfolio-level patterns, influence product direction, and build mechanisms that enable scalable executive content creation while advancing your impact as a senior technical advisor across enterprise environments.