Senior Product Manager

SugarCRM Inc.

Job Overview

Location

Solihull, United Kingdom

Job Type

Full-time

Full Job Description

📋 Description

• Lead the end-to-end product strategy and roadmap for AI-driven CRM features that transform how sales and service teams prioritize and act on customer insights.
• Define product vision and success metrics aligned with company goals, ensuring solutions directly address real-world sales and service workflows.
• Collaborate closely with engineering, design, data science, and customer success teams to translate complex customer pain points into intuitive, high-impact product features.
• Conduct deep customer research and analysis to uncover unmet needs, validate assumptions, and prioritize backlog items based on business impact and user value.
• Own the product lifecycle from ideation through launch and iteration, ensuring seamless integration of AI capabilities into existing CRM workflows without disrupting user productivity.
• Work with global stakeholders to align product direction across regions, accounting for regional compliance, language, and sales process variations.
• Translate technical constraints and opportunities into clear product requirements, balancing innovation with scalability and maintainability.
• Monitor product performance using quantitative and qualitative data to drive continuous improvement and inform future roadmap decisions.
• Communicate product progress and outcomes to executive leadership, sales, marketing, and customer teams with clarity and compelling storytelling.
• Champion user-centric design principles, ensuring every feature enhances usability, reduces cognitive load, and fits naturally into daily workflows.
• Partner with marketing and sales enablement to develop go-to-market strategies, training materials, and customer communications for new product releases.
• Stay ahead of industry trends in AI, CRM, and sales automation to ensure SugarAI remains at the forefront of intelligent customer relationship technology.
• Foster a culture of ownership and accountability within the product team, encouraging experimentation, rapid learning, and data-informed decision-making.
• Serve as the primary product advocate within the organization, bridging gaps between technical teams and business stakeholders to drive alignment and execution.
• Manage cross-functional dependencies and timelines, ensuring timely delivery of product milestones without compromising quality or user experience.

🎯 Requirements

• Proven experience as a Senior Product Manager in SaaS or AI-driven enterprise software
• Demonstrated success leading AI-powered product initiatives with measurable business impact
• Deep understanding of CRM systems, sales processes, and customer service workflows
• Strong analytical skills with ability to interpret customer data, usage metrics, and market trends
• Experience working with cross-functional engineering and design teams in agile environments
• Excellent communication and stakeholder management skills across technical and non-technical audiences

🏖️ Benefits

• Flexible work arrangements supporting how great work gets done
• Opportunity to shape the future of AI-driven CRM at a company with global momentum
• Culture of ownership, trust, and continuous growth
• Collaborative environment where thoughtful ideas move quickly

Skills & Technologies

Product Management

Senior

Onsite

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SugarCRM Inc.

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About SugarCRM Inc.

SugarCRM Inc. provides an open-source customer relationship management platform enabling sales, marketing and support teams to manage leads, opportunities, accounts and service cases. Founded in 2004, the Cupertino, California company offers cloud and on-premise editions, workflow automation, AI-driven predictive insights and extensive APIs for integration. Its software serves mid-market to enterprise organizations worldwide across manufacturing, financial services, healthcare and technology sectors.

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