Senior Product Manager

Toast, Inc.

Job Overview

Location

Remote, US

Job Type

Full-time

Full Job Description

📋 Description

• As a Senior Product Manager for Onboarding at Toast, you will shape how thousands of restaurants successfully go live with Toast each year, reducing friction and accelerating time-to-value for new customers.
• You will define the long-term vision and roadmap for Toast’s onboarding and activation platform, building scalable systems and experiences that guide restaurants through setup, automate configuration, and surface issues before they delay go-live.
• You will work at the intersection of product, operational processes, and customer experience, partnering with Engineering, AI/ML, Design, and domain product teams to evolve onboarding capabilities as Toast’s ecosystem expands.
• You will establish standards, frameworks, and product patterns that enable onboarding to operate as a platform across Toast products and teams, while defining and monitoring key metrics and operational dashboards to drive continuous improvement.
• Your mission is to make onboarding effortless for restaurants, improving first-30-day satisfaction and enabling Toast to scale its customer base while maintaining a high-quality experience across segments, verticals, and geographies.

🎯 Requirements

• 5+ years of product management experience, including ownership of complex customer-facing products or platforms
• Experience building products that improve customer onboarding, activation, or time-to-value
• Strong ability to identify friction across complex systems spanning product experiences, operational processes, and customer journeys
• Proven ability to bridge product strategy with operational realities, turning manual processes or internal pain points into scalable product solutions
• Technical fluency and ability to collaborate effectively with engineering teams on systems that integrate across multiple products and services
• Experience using data and experimentation to drive measurable improvements in customer outcomes
• Demonstrated success leading cross-functional initiatives across product, engineering, design, and operational teams
• Strong systems thinking and ability to balance near-term impact with long-term scalable solutions
• Passion for improving customer experiences and delivering measurable business impact
• Embrace and advocate for the use of AI tools to accelerate product discovery, streamline execution, and explore new product experiences

🏖️ Benefits

• Competitive base salary ranging from $125,000 to $254,000 USD based on geographic pay zone (Zone A: $159,000–$254,000; Zone B: $138,000–$221,000; Zone C: $125,000–$200,000)
• Total rewards package including cash compensation (overtime, bonus/commissions if eligible), equity, and comprehensive benefits
• Access to AI tools across all disciplines to empower faster, higher-quality product development and learning
• Hybrid work model fostering in-person collaboration while valuing individual needs and supporting a strong culture of connection
• Commitment to diversity, equity, and inclusion, with principles embedded in culture and design to create equitable opportunities
• Reasonable accommodations provided for persons with disabilities to ensure an accessible and inclusive hiring process

Skills & Technologies

Product Management

Senior

Remote

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Toast, Inc.

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About Toast, Inc.

Toast, Inc. provides cloud-based restaurant management software and hardware, integrating point-of-sale, payment processing, inventory, online ordering, staff scheduling, analytics, and customer engagement tools into one platform for full-service and quick-service restaurants across the United States.

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