Senior Product Manager, Platform Integrity

Klaviyo, Inc.

Job Overview

Location

San Francisco, CA

Job Type

Full-time

Full Job Description

📋 Description

• Own and drive end-to-end product strategy for Platform Integrity & Protection (PAA) and Accounts at Klaviyo, ensuring cohesive alignment across security, identity, and account modeling.
• Define and evolve Klaviyo’s account and organization model to support enterprise-scale, multi-brand, and multi-entity customer use cases.
• Lead initiatives focused on account security, authentication abuse prevention, and risk mitigation across all customer interactions.
• Partner deeply with Identity & Access Management (IAM), Security, Compliance, Legal, and Core Platform teams to align authentication, authorization, and identity systems with account structure.
• Build platform tools and shared frameworks—such as permissions systems, lifecycle hooks, and settings infrastructure—that enable self-serve capabilities for internal teams and product stakeholders.
• Collaborate with Engineering, GTM, and Legal teams to meet regulatory requirements and enterprise-grade compliance standards in regulated environments.
• Define, track, and optimize key metrics for account security, abuse prevention, and overall platform health to ensure measurable impact.
• Drive clarity and alignment across cross-functional teams on tradeoffs between security, usability, and scalability in complex technical domains.
• Improve account lifecycle management from creation through closure, reducing friction for both customers and internal teams.
• Develop a scalable anti-abuse platform with consistent enforcement mechanisms across all channels and user touchpoints.
• Strengthen platform security and risk detection capabilities to protect customer data and prevent malicious activity.
• Serve as the single-threaded product owner for Platform Integrity & Protection, ensuring decisions are made holistically rather than in silos.
• Enable other product teams by creating reusable platform capabilities that reduce duplication and increase efficiency across the organization.
• Communicate technical tradeoffs and product vision clearly to both engineering and non-technical stakeholders.
• Navigate ambiguity in complex, evolving technical environments to define structure, prioritize initiatives, and deliver strategic outcomes.
• This is a hybrid role requiring 3 days per week in the San Francisco office; fully remote candidates will not be considered.
• This role may require up to 10% travel for onboarding, team meetings, client or partner work, and industry events, coordinated in advance.

🎯 Requirements

• 5+ years of product management experience, ideally in platform, infrastructure, or security domains
• Experience working on account systems, identity, permissions, or data models in B2B SaaS
• Comfort operating in technical problem spaces and partnering closely with engineering teams
• Proven ability to drive cross-team alignment and influence without direct authority
• Ability to balance short-term execution with long-term platform strategy
• Comfort navigating ambiguity and defining structure in complex environments

🏖️ Benefits

• Base salary range of $136,000–$204,000 USD
• Participation in company’s annual cash bonus plan
• Equity compensation
• Sign-on payments
• Comprehensive health, welfare, and wellbeing benefits
• Up to 10% travel for onboarding, team meetings, and industry events

Skills & Technologies

Product Management

Senior

Remote

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Klaviyo, Inc.

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About Klaviyo, Inc.

Klaviyo is a cloud-based marketing automation platform that aggregates customer data from e-commerce stores, email, SMS, and ads to build unified profiles. Marketers use its segmentation, predictive analytics, and omnichannel campaigns to personalize messages, trigger flows, and measure revenue attribution. Designed for online retailers, it integrates with Shopify, WooCommerce, Magento, and major payment gateways, offering real-time dashboards and GDPR-compliant tools to grow repeat sales and customer lifetime value.

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