Job Overview
Location
Remote - United States
Job Type
Full-time
Category
Product Management
Date Posted
May 27, 2026
Full Job Description
đź“‹ Description
- • Lead day-to-day operations for Professional Services delivery teams supporting Aderant’s Expert and Sierra product lines across cloud and on-premise environments.
- • Partner with the Senior Director of North America Services and leadership team to define operational goals, strategic initiatives, and organizational priorities that support growth, profitability, and customer success.
- • Build and scale a high-performing services organization focused on quality delivery, operational efficiency, accountability, and customer satisfaction.
- • Collaborate cross-functionally with Sales, Product Management, Product Development, Support, and Customer Success to ensure alignment across business objectives and client needs.
- • Manage customer relationships and executive-level communications for strategic accounts within the Professional Services portfolio.
- • Drive achievement of Professional Services revenue, utilization, margin, forecasting, and operational performance targets.
- • Develop and implement repeatable methodologies, governance standards, and best practices to improve delivery consistency and project outcomes.
- • Monitor and manage key operational metrics and KPIs including billable utilization, project profitability, resource forecasting, customer satisfaction, delivery performance, and project health indicators.
- • Identify opportunities to improve scalability, automation, and operational efficiency across service delivery processes.
- • Establish project governance frameworks, escalation procedures, and risk management practices to proactively address customer and delivery challenges.
- • Drive accountability and transparency through dashboards, reporting, and project management tools that provide visibility into delivery performance and customer engagements.
- • Lead continuous improvement initiatives focused on delivery quality, operational rigor, and predictable customer outcomes.
- • Partner with Sales and Services leadership on go-to-market strategies, implementation planning, and customer engagement models.
- • Support resource planning, staffing strategies, and talent development initiatives to ensure organizational readiness and growth.
- • Mentor, coach, and develop Professional Services managers, consultants, and project leadership teams.
- • Oversee service delivery, operational performance, customer satisfaction, and strategic initiatives across implementation and consulting teams.
- • Ensure successful client outcomes and alignment with company growth objectives while maintaining consistency and scalability in service delivery.
- • Represent Aderant’s core values by fostering innovation, collaboration, and personal growth within the Professional Services organization.
- • Support the company’s mission to drive innovation in the legal industry by enabling law firms and professional services organizations to run a better business through effective software implementation.
🎯 Requirements
- • Proven leadership experience managing Professional Services, Consulting, or Implementation teams within enterprise software or technology organizations.
- • Demonstrated success driving operational excellence, organizational change, and scalable delivery practices.
- • Experience leading enterprise software implementations in cloud and/or on-premise environments.
- • Strong understanding of Professional Services operational metrics, forecasting, utilization management, and delivery governance.
- • Experience implementing project management methodologies, tools, and best practices that support efficient and repeatable service delivery.
- • Excellent communication, collaboration, and stakeholder management skills, including experience working with executive leadership and strategic customers.
🏖️ Benefits
- • Opportunity to work with over 2,500 global clients, including 95 of the top AmLaw 100 firms.
- • Culture that fosters innovation, collaboration, and personal growth.
- • Role focused on driving impact in the legal technology industry and modernizing professional services delivery.
Skills & Technologies
Remote
About Aderant Holdings, Inc.
Aderant Holdings, Inc. provides legal practice management software for law firms and corporate legal departments worldwide. Its integrated suite covers financial management, time and billing, case management, document management, business intelligence, and compliance. The company serves large, mid-size, and boutique law firms, helping them improve operational efficiency, profitability, and client service. Founded in 1978 and headquartered in Atlanta, Georgia, Aderant supports clients across North America, Europe, and Asia-Pacific through direct offices and a network of resellers.
Get more remote jobs like this
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
Hitachi, Ltd.
Remote - Anhui, China
Full-time
Expires Jul 26, 2026
Junior
Remote
Degree Required
1 day ago
Remote - Kentucky
Full-time
Expires Jul 26, 2026
Go
Remote
Degree Required
1 day ago