Senior Product Specialist - Onboarding/Implementation(SaaS)

Zenoti, Inc.

Job Overview

Location

Seattle, Washington, United States

Job Type

Full-time

Full Job Description

📋 Description

• As a Senior Product Specialist in Onboarding/Implementation at Zenoti, you will play a critical role in helping beauty and wellness businesses adopt and optimize the company’s all-in-one cloud-based platform, directly impacting customer success, retention, and revenue growth.
• Your day-to-day responsibilities include working with customers to define requirements, driving product demos and walk-throughs, designing and configuring solutions, managing proof of concepts and pilots, identifying implementation risks, addressing customer concerns promptly, maintaining documentation, ensuring SLA compliance, and coordinating with internal teams to align on delivery and expectations.
• You will be part of a dynamic, innovative, and globally recognized company powering over 30,000 salons, spas, and wellness centers across 50+ countries, including major brands like European Wax Center and Massage Heights, and recognized as a Great Place to Work Certified™ for 2021-2022.
• In this role, you will deepen your expertise in enterprise SaaS implementations, strengthen your technical and client-facing skills, gain exposure to complex integrations and workflows, and contribute to scalable solutions that drive measurable business outcomes for clients in the health and wellness industry.

🏖️ Benefits

• Opportunity to work with a dynamic and diverse team that values collaboration, creativity, and growth
• Chance to lead impactful projects and help shape the global success of Zenoti’s platform
• Attractive compensation within the range of $85,000 to $110,000 USD
• Being part of an innovative company revolutionizing the wellness and beauty industry
• Recognition as a Great Place to Work Certified™ employer (2021-2022)

Skills & Technologies

JavaScript

Senior

Remote

Degree Required

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Zenoti, Inc.

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About Zenoti, Inc.

Zenoti provides cloud-based enterprise software for spas, salons, med-spas and fitness studios worldwide. The platform integrates appointment booking, POS, CRM, inventory, staff management, marketing automation, analytics and mobile apps into a single solution. Supporting multi-location chains, franchises and independents, it handles scheduling, payments, memberships, loyalty programs, online bookings and business intelligence. Founded in 2010, the company serves thousands of businesses across 50+ countries from offices in the United States, India, Southeast Asia and Europe.

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