Senior Project Manager

Press Ganey Associates, LLC

Job Overview

Location

Remote USA

Job Type

Full-time

Full Job Description

📋 Description

• As a Senior Project Manager at Press Ganey Associates, LLC, you will serve as the lead technical and customer-facing expert responsible for delivering complex solutions that improve human experiences across global industries, leveraging the Press Ganey Forsta platform to drive measurable improvements in client outcomes.
• You will act as the main point of contact for clients and internal project teams, translating business needs into technical specifications while ensuring alignment with both client processes and Press Ganey’s governance standards for seamless project delivery.
• Your day-to-day responsibilities include assessing client technical requirements, developing detailed technical specifications, leading development and deployment cycles, managing solution QA, supporting client UAT, providing ongoing administration and support, conducting platform training, and collaborating with Sales on technical presentations.
• You will work closely with Solution Architects, Product Management, and the HX Delivery team to design and implement custom components when required, ensuring solutions are scalable, secure, and tailored to client environments.
• This role demands strong interpersonal and communication skills to navigate multifunctional teams, resolve conflicts, negotiate effectively, and inspire initiative—both as a collaborator and self-starter—while maintaining a commitment to learning, innovation, and teamwork.
• You will contribute to Press Ganey’s mission of empowering organizations to deliver the best experiences by turning data into actionable insights, directly impacting client success in healthcare and beyond through your technical acumen and customer-centric approach.
• The role offers the opportunity to deepen expertise in healthcare systems, data visualization, and marketing research while growing as a strategic advisor who bridges technology and business value in high-stakes, complex implementations.
• You will join a culture rooted in Press Ganey’s core values: energizing customer relationships, owning success personally, committing to continuous learning, daring to innovate, and winning together through egoless collaboration—where your voice shapes both client outcomes and internal improvement.

🎯 Requirements

• Bachelor’s degree in Computer Science or a related discipline, or equivalent relevant experience (year-for-year substitution accepted)
• Proven customer-facing experience with strong technical and business assessment skills, including ability to articulate technical solution value from a business perspective
• Demonstrated expertise in project delivery management, time management, multi-tasking, and solution lifecycle leadership (design, deployment, QA, UAT, support, training)
• Excellent communication, interpersonal, conflict resolution, and negotiation skills for engaging clients, vendors, and internal teams
• Solid understanding of marketing research principles, data logic, error identification, and problem-solving—with preference for experience in Health Systems/Health Plans and Data Visualization/Graphic Design

🏖️ Benefits

• Competitive base salary range of $80,000 to $100,000, with eligibility for discretionary bonus or commission tied to achieved results
• Comprehensive benefits package including health, dental, vision, retirement savings (401k), and paid time off
• Remote work flexibility within the USA, with less than 5% travel required for internal meetings and trainings
• Commitment to diversity, equity, and inclusion as an Equal Employment Opportunity/Affirmative Action employer
• Access to professional development opportunities and a culture that values continuous learning, innovation, and teamwork
• Privacy-protected employee data handling in compliance with EEO guidelines and transparent pay practices

Skills & Technologies

Senior

Remote

Degree Required

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Press Ganey Associates, LLC

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About Press Ganey Associates, LLC

Press Ganey Associates provides healthcare performance analytics, patient-experience measurement, and safety-quality improvement solutions to hospitals, health systems, physician practices, and payers. Founded in 1985, the company collects and benchmarks patient, employee, and consumer feedback, then delivers software dashboards, consulting, and best-practice guidance that help clients improve clinical outcomes, reduce harm, and enhance caregiver engagement. Its integrated platform combines CAHPS surveys, real-time digital rounding, workforce analytics, and risk-prediction models used by more than 41,000 facilities globally.

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