Senior Revenue Operations Manager

📋 Description

• • EliseAI is at the forefront of revolutionizing essential industries like housing and healthcare through cutting-edge AI technology. We are seeking a highly motivated and strategic Senior Revenue Operations Manager to join our dynamic team and play a pivotal role in scaling our go-to-market (GTM) organization. This is an exceptional opportunity to shape the future of our revenue engine, driving growth and efficiency by optimizing our strategy, systems, and processes. If you are a seasoned RevOps professional with a passion for building and a desire to make a significant impact in a fast-paced, venture-backed SaaS environment, this role is for you.
• • As the Senior Revenue Operations Manager, you will be instrumental in defining and executing high-impact initiatives across critical areas of our GTM operations. Your responsibilities will span the entire revenue lifecycle, from lead generation to customer retention, ensuring seamless integration and optimization of all GTM functions. You will be a key partner to our Sales, Marketing, and Customer Success teams, providing them with the tools, insights, and processes needed to achieve and exceed their targets.
• • A core aspect of this role involves owning and optimizing our Salesforce instance. This includes managing custom objects, developing and implementing automations, and ensuring the platform effectively supports our evolving business needs. Beyond Salesforce, you will be responsible for the broader GTM tech stack, including evaluating, selecting, purchasing, and implementing new tools to enhance productivity and drive revenue growth. This hands-on approach to technology management is crucial for maintaining a competitive edge.
• • We are looking for someone to reimagine RevOps for the AI era. This means not only leveraging AI tools and automation within our existing operations but also strategically integrating AI into our RevOps framework to create more intelligent, predictive, and scalable processes. You will translate this vision into tangible systems, processes, and strategies that benefit both the RevOps team and our GTM counterparts.
• • Cross-functional collaboration is paramount. You will work closely with GTM leaders and individual contributors across Sales, Marketing, Customer Success, Product, Implementation, Finance, Legal, and our C-suite. Your ability to build strong relationships, understand diverse stakeholder needs, and drive alignment will be critical to the success of your initiatives. You will proactively identify opportunities for improvement and champion solutions that enhance overall GTM performance.
• • A significant part of this role is the opportunity to attract, build, and mentor a high-performing team. You will foster a best-in-class RevOps organization and culture, empowering team members and developing their skills. We believe in hiring the best talent and providing them with the autonomy and support to achieve extraordinary results. This is a chance to build something massive and leave your mark on a rapidly growing company.
• • EliseAI operates at rocket speed, solving complex client problems with precision and ambition. We offer full autonomy and expect ownership of your impact, with no micromanagement or unnecessary bureaucracy. This is a challenging yet incredibly rewarding environment where you will experience the masterclass of your career. If you are hungry, driven, and ready to build something significant, we encourage you to apply.
• • Key responsibilities will include:
• • Owning and driving key revenue operations initiatives, encompassing systems, reporting, forecasting, process optimization, territory management, and compensation plans.
• • Maintaining and optimizing our Salesforce CRM, including custom objects, workflows, and integrations, to ensure data integrity and operational efficiency.
• • Managing and enhancing our comprehensive GTM technology stack, from evaluation and procurement to implementation and ongoing optimization of tools like Hubspot, Gong, Ironclad, Clari, and others.
• • Developing and implementing innovative RevOps strategies that leverage AI and automation to streamline workflows, improve forecasting accuracy, and enhance GTM productivity.
• • Collaborating closely with Sales, Marketing, Customer Success, and Finance leaders to align on GTM strategies, operational plans, and performance metrics.
• • Designing and refining sales territories, quotas, and compensation plans to incentivize desired behaviors and drive revenue growth.
• • Building and maintaining robust reporting and analytics capabilities to provide actionable insights into pipeline health, sales performance, and GTM efficiency.
• • Leading forecasting processes, ensuring accuracy and predictability of revenue projections.
• • Optimizing lead management processes, from routing and qualification to nurturing and conversion.
• • Developing and documenting standard operating procedures (SOPs) for all RevOps processes to ensure consistency and scalability.
• • Mentoring and developing junior RevOps team members, fostering a culture of continuous learning and improvement.
• • Staying abreast of industry best practices and emerging technologies in Revenue Operations and AI to continuously enhance our GTM capabilities.