Job Overview
Location
United States
Job Type
Full-time
Category
Software Engineering
Date Posted
May 26, 2026
Full Job Description
đź“‹ Description
- • Work closely with the sales team to gather customer requirements and translate them into technical solutions using Replicant’s AI platform.
- • Own the technical side of the presales process, including demonstrations, trials, and technical presentations to prospects across B2B industries such as retail, insurance, travel, financial services, and healthcare.
- • Design and refine conversational AI agents by crafting, testing, and iterating on prompts to optimize performance, tone, and resolution quality for customer service use cases.
- • Lead hands-on trials with prospects by using their actual call center data to demonstrate the value and effectiveness of Replicant’s AI-powered customer service automation.
- • Use visualization tools to illustrate AI Agent design, integration points, data flow, and system architecture to both technical and non-technical stakeholders.
- • Review and write API specifications for internal teams and external customers to ensure seamless integration with existing customer service technologies.
- • Analyze conversational data from live interactions to uncover trends, automation opportunities, and areas for improvement in customer service workflows.
- • Translate technical findings and trial results into clear, compelling narratives that resonate with business leaders and technical decision-makers alike.
- • Collaborate cross-functionally with sales, product, and engineering teams to ensure successful trial outcomes and alignment on customer needs.
- • Attend customer meetings and provide real-time technical support to Account Executives during sales cycles.
- • Identify emerging technology trends within key industry verticals to inform solution design and sales strategy.
- • Prototype customer service automation use cases to create compelling demos that showcase Replicant’s capabilities in voice, messaging, and digital channels.
- • Maintain deep familiarity with Replicant’s platform, including its use of Large Language Models (LLMs), to articulate technical advantages and differentiate from competitors.
- • Support the expansion of Replicant’s footprint by enabling enterprise customers to integrate the platform with their existing call center infrastructure.
🎯 Requirements
- • 5+ years in a Solutions Engineering or similar customer-facing technical role
- • Curiosity about AI and some experience with prompt engineering (formal or self-taught)
- • Familiarity with APIs and authentication methods (e.g., REST, OAuth 2.0)
- • Clear written and verbal communication, with an ability to tailor your message to diverse audiences
- • A collaborative, get-things-done mindset
- • A degree in Computer Science, Information Systems, or equivalent experience
🏖️ Benefits
- • In-person connection that counts: company-wide offsites and smaller team gatherings designed to make remote work feel personal
- • Tech & learning stipend: Conferences, books, courses — interested? We’ll fund them
- • Remote by design: We’re distributed — no guilt about life events, we trust you to manage your calendar
- • Health & wellness: Flexible vacations, paid sabbatical after 5 years, comprehensive benefits, plus a stipend to support your physical and mental well-being
- • Compensation that matches your impact: competitive salaries in the company you’re helping to build
- • Equity with upside: We believe in shared ownership—You’ll own a real piece of a fast-growing AI company
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Replicant AI Inc.
Replicant AI Inc. provides cloud-based conversational AI for customer service automation. Its platform handles inbound and outbound phone calls, web chat, and messaging with human-like voice and text responses. Using large language models and speech synthesis, it integrates with CRMs, telephony systems, and workforce management tools to resolve common queries, schedule appointments, and escalate complex issues to human agents. The company serves enterprises in retail, hospitality, insurance, and on-demand services, aiming to reduce wait times, lower operational costs, and improve customer satisfaction through 24/7 autonomous support.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
Garner Health, Inc.
2 months ago
ezCater, Inc.
2 months ago
Substack Inc.
15 days ago
Fieldguide Inc.
2 months ago