Senior Sales Product Specialist - Overlay Role

📋 Description

• • Zendesk is seeking a highly motivated and experienced Senior Sales Product Specialist to join our dynamic team, focusing on our innovative Employee Service solutions. This is a critical overlay role designed to drive growth and expand our market presence within the SaaS sector. You will be instrumental in positioning Zendesk's Employee Service offerings to a diverse range of clients, acting as a subject matter expert and a key partner to our sales organization. Your primary objective will be to help clients understand and leverage our solutions to enhance employee experiences, streamline HR and IT operations, and ultimately drive business value.
• • As a Senior Sales Product Specialist, you will be the go-to expert for Employee Service use cases. You will collaborate closely with account executives and sales teams to effectively communicate the value proposition of our products. This involves deeply understanding the challenges faced by HR and IT departments in supporting their employees and demonstrating how Zendesk's solutions can provide tangible benefits. You will engage directly with potential buyers, guiding them through the intricacies of our offerings and showcasing how they can transform employee support functions.
• • A significant part of your role will involve partnering with the sales team throughout the entire sales cycle. This means actively participating in initial discovery calls, helping to uncover client needs, and crafting compelling value propositions tailored to each prospect. You will be responsible for building momentum, addressing objections, and ensuring that the sales team has the necessary product expertise to close deals. Your ability to translate complex technical features into clear business benefits will be crucial for success.
• • You will also be tasked with developing and presenting detailed Return on Investment (ROI) analyses for potential deals. This requires a strong analytical capability to quantify the financial benefits of adopting Zendesk's Employee Service solutions. By providing data-driven insights, you will empower decision-makers to understand the clear financial advantages and support their purchasing decisions, making a compelling case for investment.
• • Deep subject matter expertise in Employee Service is paramount. You will be expected to possess a thorough understanding of the ideal customer profiles (ICPs) for our Employee Service solutions and the typical customer buying journey. This knowledge will enable you to guide the sales organization, ensuring they are well-equipped to identify and pursue the right opportunities. You will act as a knowledge hub, sharing best practices and insights to elevate the overall sales effectiveness for Employee Service.
• • You will share quota accountability for Employee Service deals, directly contributing to the achievement of sales targets. Your efforts in supporting sales initiatives, from lead qualification to proposal development and negotiation, will be critical in driving successful deal closures. This role requires a proactive and results-oriented approach to sales enablement and execution.
• • A vital aspect of this role involves acting as a bridge between the sales floor and our product development teams. You will gather valuable customer feedback and insights from your interactions with clients and relay this information to product development. This collaborative feedback loop is essential for the continuous improvement and customization of our Employee Service solutions, ensuring they remain competitive and aligned with market needs.
• • This position offers a unique opportunity to shape the future of employee service solutions at Zendesk. You will work in a fast-paced, collaborative environment, contributing to a company that is dedicated to powering exceptional service and fostering human connections. Your expertise will directly impact our ability to help organizations provide high-quality, scalable support to their employees, making a real difference in the employee experience.