Senior Salesforce Administrator

📋 Description

• • Everway Digital Solutions, Inc. is at the forefront of Neurotechnology software, dedicated to revolutionizing how we understand and interact with the world. As a rapidly growing global community with over 600 team members across seven countries, we are committed to creating an inclusive environment where individual differences are recognized and valued, enabling everyone to thrive. Our mission is to unlock the full potential of every mind, and we achieve this by fostering a culture built on our core values: be curious, have courage, and commit fully. We are seeking a highly skilled and proactive Senior Salesforce Administrator to join our team and play a pivotal role in managing and optimizing our critical internal systems.
• • In this key role, you will be instrumental in ensuring the seamless and reliable operation of our internal systems, with a primary focus on Salesforce administration. Your expertise will be crucial in maintaining system performance, implementing best practices, and providing essential user support. You will collaborate closely with various cross-functional teams to understand their unique system requirements, translate these into effective technical configurations, and support the integration of internal platforms to enhance overall organizational efficiency and drive our ambitious goals.
• • Your responsibilities will encompass the comprehensive administration and ongoing maintenance of our core internal systems. This includes overseeing the daily operations of systems utilized by multiple departments, ensuring they consistently align with evolving business needs and strategic objectives. You will be responsible for implementing system configurations, applying necessary upgrades and patches, and ensuring that all systems operate at optimal performance, security, and functionality levels. By staying abreast of the latest industry best practices and platform updates, you will proactively implement enhancements that bolster system reliability and efficiency.
• • A significant part of your role will involve providing expert technical support and troubleshooting assistance to resolve system-related issues for our users. You will act as a primary point of contact for all system inquiries, diligently diagnosing issues, and implementing timely and effective solutions to minimize any potential downtime and ensure business continuity. Your ability to quickly identify and resolve complex problems will be highly valued.
• • You will actively monitor system performance across all platforms, implementing robust data integrity checks and conducting regular audits. By establishing and adhering to preventative maintenance practices, you will be responsible for identifying and addressing potential issues before they can impact user experience or operational workflows. This proactive approach is vital to maintaining the health and efficiency of our systems.
• • Collaboration is key to this role. You will work closely with cross-functional teams, including Sales, Marketing, Operations, and Customer Support, to thoroughly understand their system requirements and challenges. Your ability to translate these business needs into actionable technical specifications will be crucial in enhancing the functionality, integration, and overall effectiveness of our Salesforce instance and other related internal tools.
• • To ensure knowledge continuity and facilitate efficient team operations, you will be responsible for meticulously documenting system configurations, detailing maintenance procedures, and outlining troubleshooting protocols. Creating and maintaining clear, accessible, and up-to-date records will support both current operations and future system development.
• • Driving user adoption and engagement is another critical aspect of this position. You will develop comprehensive training resources, including user guides and best practice documentation, and conduct engaging training sessions for users across the organization. Your efforts will ensure that our team members possess the necessary skills and knowledge to effectively leverage our internal systems, maximizing their productivity and the return on our technology investments.
• • Furthermore, you will contribute to the strategic development and implementation of system enhancements, working with stakeholders to identify opportunities for process optimization and automation within Salesforce. This includes exploring and implementing new features, managing user profiles and permissions, and ensuring compliance with data privacy regulations. Your role will be pivotal in ensuring our Salesforce environment scales effectively with the company's growth and evolving business needs, ultimately supporting Everway's mission to lead the world in Neurotechnology software.