Senior Salesforce Administrator - Experience Portal(Experience Cloud)

PAR Technology Corporation

Job Overview

Location

Jaipur

Job Type

Full-time

Full Job Description

📋 Description

• Configure, enhance, and maintain Salesforce Experience Cloud sites using declarative tools including Experience Builder, Flows, validation rules, and page layouts to support customer, partner, and external user engagement.
• Administer and optimize Experience Cloud features such as customer and partner portals, user registration, login, and authentication flows, profile- and permission-based access models, page layouts, navigation, branding, and content.
• Configure and manage data visibility and sharing models to ensure secure and compliant access for external users while aligning with PAR’s security and data governance standards.
• Manage external and internal users, roles, profiles, permission sets, sharing rules, and access controls to enforce least-privilege principles and regulatory compliance.
• Collaborate with Service Cloud teams to expose Cases, Knowledge articles, and self-service capabilities through Experience Cloud portals to improve customer support experiences.
• Support and coordinate integrations between Experience Cloud and internal/external systems in partnership with development and integration teams.
• Ensure all Experience Cloud configurations comply with identity, security, compliance, and data governance requirements across global operations.
• Monitor portal usage, performance, adoption rates, and user experience to identify bottlenecks and drive continuous improvement initiatives.
• Perform proactive system maintenance including Salesforce release updates, security reviews, health checks, and optimizer recommendations to maintain platform stability.
• Analyze existing portal configurations and recommend enhancements for usability, scalability, accessibility, and performance based on user feedback and business needs.
• Support data management activities including imports, updates, and synchronization relevant to Experience Cloud use cases and external user data.
• Collaborate with Salesforce Developers and QA teams to support testing, deployment, and post-release validation of Experience Cloud changes.
• Participate in Agile/Scrum release planning, environment coordination, and post-release support activities across Dev, QA, UAT, and Prod environments.
• Evaluate new Salesforce Experience Cloud features and enhancements for business value and recommend adoption strategies aligned with PAR’s technology roadmap.
• Promote low-code/no-code best practices, reuse of components, and automation across portal solutions to reduce technical debt and increase efficiency.
• Maintain comprehensive documentation, operational runbooks, and standards for Experience Cloud configurations, access controls, and change management processes.
• Build strong, collaborative relationships with Product Owners, business stakeholders, UX teams, and technical teams to translate business requirements into effective portal solutions.
• Communicate clearly and effectively when coordinating work, escalating risks, or requesting support across cross-functional teams.
• Maintain a continuous-learning mindset to stay current with Salesforce platform updates and evolving digital experience trends.
• Operate effectively in a fast-paced, high-growth, international SaaS environment with shared ownership and accountability for platform outcomes.

🎯 Requirements

• Bachelor’s degree in a business or technology-related field, or equivalent practical experience
• 5+ years of experience working with Salesforce, with strong hands-on administration experience in Experience Cloud
• Deep functional knowledge of Experience Cloud including portals, user access models, sharing, and branding
• Experience exposing Service Cloud features (Cases, Knowledge, self-service) through Experience Cloud
• Extensive experience with Salesforce configuration and automation tools (Flows, validation rules, approvals)
• Strong experience managing Salesforce security and access models for internal and external users (profiles, permission sets, roles, sharing)

🏖️ Benefits

• Opportunity to work in a global, high-growth technology environment with a cloud- and SaaS-first stack
• Collaborative team culture aligned with PAR’s "Better Together" ethos
• Exposure to a diverse technology ecosystem including Service Cloud, integration platforms, and digital experience tools
• Participation in Agile/Scrum delivery models and continuous improvement initiatives
• Access to Salesforce platform updates and new feature evaluations for professional growth
• Equal employment opportunities with reasonable accommodations provided in accordance with applicable laws

Skills & Technologies

Senior

Onsite

Degree Required

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PAR Technology Corporation

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About PAR Technology Corporation

PAR Technology Corporation provides cloud-based point-of-sale and back-office software, integrated hardware, and professional services for restaurants and retail chains worldwide. The Brink POS and PAR Data Central platforms manage orders, inventory, labor, and customer engagement across corporate and franchise locations, while rugged terminals and kitchen systems ensure reliable operations. Founded in 1968, the company supports multi-unit brands such as Taco Bell, Subway, and Arby’s with scalable solutions, analytics, and 24/7 support to improve efficiency and guest experience.

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