Senior Salesforce Administrator – Experience Portal (Experience Cloud)

PAR Technology Corporation

Job Overview

Location

Jaipur

Job Type

Full-time

Full Job Description

📋 Description

• Configure, enhance, and maintain Salesforce Experience Cloud sites using declarative tools including Experience Builder, Flows, validation rules, and page layouts to support customer, partner, and external user engagement.
• Administer and optimize Experience Cloud features such as customer and partner portals, user registration, login, and authentication flows, profile- and permission-based access models, page layouts, navigation, branding, and content.
• Configure and manage data visibility and sharing models to ensure secure and compliant access for external users while aligning with PAR’s security and data governance standards.
• Manage internal and external Salesforce users, including roles, profiles, permission sets, sharing rules, and access controls to enforce least-privilege principles and regulatory compliance.
• Collaborate with Service Cloud teams to expose Cases, Knowledge articles, and self-service capabilities through Experience Cloud portals to improve customer self-service and support efficiency.
• Support and coordinate integrations between Experience Cloud and internal/external systems in partnership with development and integration teams, ensuring seamless data flow and functionality.
• Ensure all Experience Cloud configurations comply with security, identity, compliance, and data governance requirements, including regular security reviews and optimizer recommendations.
• Monitor portal usage, performance, adoption rates, and user experience to identify bottlenecks and recommend improvements for usability, scalability, accessibility, and performance.
• Perform proactive system maintenance including applying Salesforce release updates, conducting health checks, and implementing optimizer suggestions to maintain platform stability and functionality.
• Analyze existing portal configurations and propose enhancements to increase efficiency, reduce technical debt, and improve user satisfaction through low-code/no-code best practices.
• Support data management activities such as imports, updates, and synchronization relevant to Experience Cloud use cases, ensuring data integrity and consistency across systems.
• Collaborate with Salesforce Developers and QA teams to support testing, deployment, and post-release validation of Experience Cloud changes in Dev, QA, UAT, and Prod environments.
• Participate in Agile/Scrum release planning, environment coordination, and post-release support to ensure timely and high-quality delivery of portal enhancements.
• Evaluate new Salesforce Experience Cloud features and enhancements for potential business value and recommend adoption strategies aligned with PAR’s technology roadmap.
• Maintain comprehensive documentation, operational runbooks, and configuration standards for Experience Cloud to ensure knowledge continuity and team alignment.
• Build strong, collaborative relationships with Product Owners, business stakeholders, UX teams, and technical teams to translate business requirements into effective portal solutions.
• Communicate clearly and effectively when coordinating work, escalating risks, or requesting support across cross-functional teams in a fast-paced, high-growth environment.
• Maintain a continuous-learning mindset, actively staying current with Salesforce platform updates and industry best practices to improve digital experiences and platform capabilities.
• Operate with shared ownership and accountability in a team-oriented, SaaS-first environment with minimal on-prem footprint and an international, fast-paced culture.

🎯 Requirements

• Bachelor’s degree in a business or technology-related field, or equivalent practical experience
• 5+ years of experience working with Salesforce, with strong hands-on administration experience in Experience Cloud
• Deep functional knowledge of Experience Cloud including portals, user access models, sharing, and branding
• Experience exposing Service Cloud features (Cases, Knowledge, self-service) through Experience Cloud
• Extensive experience with Salesforce configuration and automation tools (Flows, validation rules, approvals)
• Strong experience managing Salesforce security and access models for internal and external users (profiles, permission sets, roles, sharing)

🏖️ Benefits

• Opportunity to work in a high-growth, international technology environment with a cloud- and SaaS-first stack
• Collaborative team culture with shared ownership and accountability
• Exposure to Salesforce platform innovations and continuous learning opportunities
• Participation in Agile/Scrum delivery models and cross-functional engineering teams

Skills & Technologies

Senior

Onsite

Degree Required

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PAR Technology Corporation

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About PAR Technology Corporation

PAR Technology Corporation provides cloud-based point-of-sale and back-office software, integrated hardware, and professional services for restaurants and retail chains worldwide. The Brink POS and PAR Data Central platforms manage orders, inventory, labor, and customer engagement across corporate and franchise locations, while rugged terminals and kitchen systems ensure reliable operations. Founded in 1968, the company supports multi-unit brands such as Taco Bell, Subway, and Arby’s with scalable solutions, analytics, and 24/7 support to improve efficiency and guest experience.

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