Senior Service Technician, King of Prussia

📋 Description

• • As a Senior Service Technician at Lucid Motors, you will be at the forefront of innovation, playing a critical role in maintaining and repairing our cutting-edge luxury electric vehicles (BEVs).
• • This position demands a seasoned professional with a deep understanding of electro-mechanical systems and a passion for diagnosing and resolving complex issues in a dynamic, fast-paced service center environment.
• • You will be instrumental in ensuring our customers receive unparalleled service, upholding Lucid's commitment to excellence and sustainable transportation.
• • A key aspect of this role involves mentorship and knowledge transfer; you will be expected to train and assist Associate Service Technicians and Service Technicians, particularly with high-voltage (HV) systems, electric vehicle powertrains, and advanced repair procedures.
• • You will maintain and continuously expand your high-level knowledge of both high-voltage (HV) and low-voltage (LV) electrical systems, as well as general electric vehicle architectures and components.
• • This role requires a proactive problem-solver, capable of addressing both technical challenges and process-flow inefficiencies. You will serve as a Subject Matter Expert (SME) in at least one to two major repair categories, providing guidance and expertise to the wider service team.
• • Adherence to correct repair order documentation procedures, including the 'Three C's' (Concern, Cause, Correction), is paramount to ensure accuracy and thoroughness in all service records.
• • You will leverage Lucid's software suite to meticulously and completely document all customer vehicle interactions, ensuring a clear and comprehensive service history.
• • Effective communication and collaboration are essential. You will work closely with other members of the service team, including Service Advisors and Managers, and will also communicate directly with customers to explain diagnoses and repair plans.
• • A keen attention to detail and a genuine passion for creating positive client experiences are vital, reflecting Lucid's dedication to luxury service.
• • The role may require flexibility, including the ability to work remotely and support the mobile service team as needed, extending our service reach and capabilities.
• • You will be responsible for performing a wide range of diagnostic tests, maintenance services, and repairs on Lucid vehicles, ensuring they meet the highest standards of performance and safety.
• • This includes troubleshooting complex electrical faults, diagnosing powertrain issues, and performing necessary component replacements or repairs.
• • You will stay updated on the latest advancements in EV technology and Lucid's vehicle platforms through ongoing training and self-study.
• • Contributing to a culture of continuous improvement within the service department by identifying opportunities for process enhancements and sharing best practices.
• • Ensuring a safe and organized work environment, adhering to all safety protocols and maintaining a high standard of cleanliness in your workspace and the service center.
• • Potentially assisting with vehicle preparation for customer delivery, ensuring all systems are functioning optimally and cosmetic standards are met.
• • Participating in team meetings and contributing to discussions on service challenges, customer feedback, and operational improvements.
• • You will be a brand ambassador, embodying Lucid's values of innovation, luxury, and sustainability in every interaction.
• • This role offers a unique opportunity to grow your career within a pioneering company in the electric vehicle industry, working on state-of-the-art technology and contributing to the future of mobility.
• • Your expertise will directly impact customer satisfaction and the overall reputation of Lucid's service operations.
• • You will be empowered to make critical decisions regarding vehicle diagnostics and repair strategies, utilizing your extensive knowledge and experience.
• • The ability to adapt to evolving technologies and repair methodologies is crucial in this rapidly advancing field.
• • You will be a key player in ensuring the reliability and performance of Lucid vehicles, building trust and loyalty with our discerning customer base.
• • This position is ideal for a technician who thrives in a challenging yet rewarding environment, seeking to make a significant impact with a luxury automotive brand.
• • You will be part of an expanding service network, contributing to the growth and success of Lucid Motors.
• • Your role will involve hands-on work, requiring dexterity, precision, and a methodical approach to problem-solving.
• • You will be expected to manage your workload efficiently, prioritizing tasks to meet service deadlines while maintaining quality.
• • This is more than just a repair job; it's an opportunity to be part of a mission-driven company shaping the future of transportation.