Senior ServiceNow ITSM Quality Assurance Automation ATF Analyst (Remote) NI

ICF International, Inc.

Job Overview

Location

Rockville, MD

Job Type

Full-time

Full Job Description

📋 Description

• Support NIH projects by ensuring quality, reliability, and usability of ServiceNow-based ITSM solutions through functional, regression, and user acceptance testing.
• Develop, document, and execute test plans, test cases, and test scripts for ServiceNow enhancements, releases, update sets, and platform upgrades.
• Use ServiceNow Agile and related tools to track testing progress, defects, risks, dependencies, and quality metrics across ServiceNow delivery work.
• Participate in Agile ceremonies including sprint planning, backlog refinement, and retrospectives to identify test scenarios, risks, and impacts to ITSM workflows.
• Review user stories and acceptance criteria to create traceable test scenarios and scripts for ServiceNow enhancements.
• Perform testing on ServiceNow ITSM modules including incident, request, problem, and change management workflows aligned with ITIL processes.
• Partner with developers and platform administrators to troubleshoot issues, validate fixes, and support root-cause analysis for ServiceNow defects.
• Execute test cases, document defects with clear reproduction steps, and collaborate with developers on bug fixes and change requests.
• Develop and maintain automated test suites using ServiceNow ATF, Playwright, or other testing tools for regression and release validation.
• Support testing for ServiceNow platform upgrades, patches, and configuration changes to confirm stability across ITSM processes.
• Advise on and advocate for rigorous QA processes and documentation standards within project teams and the organization.
• Conduct demos or training sessions to support successful project execution and stakeholder understanding.
• Communicate effectively with technical and non-technical stakeholders across cross-functional teams.
• Ensure all testing activities comply with federal client requirements and maintain high standards of documentation and traceability.
• Work in an Agile delivery environment using user stories, sprint cycles, and defect tracking tools to support iterative development.
• Validate API and integration points within ServiceNow ITSM solutions to ensure end-to-end system functionality.

🎯 Requirements

• Bachelor’s Degree in Computer Science, Information Systems, Engineering, or other related scientific/technical discipline
• 6+ years of QA experience testing web-based applications, including functional, regression, and user acceptance testing
• 2+ years in testing automation tools, specifically Playwright or Selenium
• 3+ years of experience working in Agile delivery environments with user stories, sprint ceremonies, and defect tracking tools
• 1+ years of hands-on experience testing or supporting ServiceNow-based ITSM solutions and workflows
• 1+ years of experience with API and integration testing
• Candidate must be a U.S. Citizen or Green Card holder and reside in the U.S. with authorization to work in the U.S.
• Candidate must be able to obtain and maintain a Public Trust clearance with the U.S. government

🏖️ Benefits

• 100% remote work option available anywhere within the U.S.
• Local candidates may be expected to work at the client site in Rockville, MD, 1-2 days per week
• Competitive pay range of $81,499.00 - $138,549.00 based on experience and qualifications
• Equal opportunity employer with accommodations available for disabilities and religious beliefs
• Access to comprehensive benefits offerings as outlined in ICF’s Transparency in (Benefits) Coverage Act
• Opportunity to work on federal government projects with high-impact digital modernization initiatives

Skills & Technologies

Selenium

Senior

Remote

Degree Required

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ICF International, Inc.

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About ICF International, Inc.

Global advisory and technology services provider delivering strategy, analytics, and digital transformation to government and commercial clients. Core capabilities span energy, environment, health, education, and cybersecurity, integrating data science, policy expertise, and implementation support. Founded in 1969, publicly traded on NASDAQ as ICFI, with 9,000+ employees across more than 80 offices worldwide.

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