Senior Social Media Strategist

📋 Description

• • As a Senior Social Media Strategist at Intercom, you will elevate the organic social presence of Intercom and its AI agent Fin across key platforms, driving brand visibility and engagement in alignment with the company’s mission to transform customer experiences through AI.
• • You will own and evolve social strategy for LinkedIn, X, YouTube, and other channels; partner with go-to-market teams to turn product launches into social campaigns; enable executives and employees to build influence through content playbooks and direct collaboration; run multi-post campaigns around major announcements; experiment with content formats, AI tools, and platform features; oversee YouTube strategy and agency partnerships; and proactively shape the brand’s social agenda without waiting for direction.
• • Intercom is a trusted AI Customer Service company serving nearly 30,000 global businesses, known for its innovative product Fin and commitment to building with speed, intensity, and core values that prioritize impact and inclusivity.
• • In this role, you will deepen your expertise in B2B social strategy, executive enablement, AI-augmented content creation, and cross-functional leadership, while measuring impact through engagement, reach, and alignment with business goals in a high-visibility, fast-paced environment.