Senior Social Media Strategist

📋 Description

• • As a Senior Social Media Strategist at Intercom, you will lead the evolution of the company’s organic social presence across platforms like LinkedIn, X, and YouTube, driving brand visibility and engagement for both Intercom and its AI agent Fin. This role is pivotal in transforming how a leading AI customer service company communicates its innovation and values to a global audience.
• • You will own and execute social strategy, partner with go-to-market teams to turn product launches into social moments, enable executives and employees to build influence through tailored content and playbooks, and collaborate with the US-based Social Media Manager to ensure cohesive, timely, and impactful outreach. Your work will span campaign planning, real-time engagement, AI-enhanced content creation, and continuous experimentation to optimize performance.
• • You will join a mission-driven, fast-growing tech company trusted by nearly 30,000 businesses worldwide, known for its innovative AI-powered customer service solutions and a culture rooted in speed, experimentation, and core values that prioritize impact and inclusivity.
• • In this role, you will sharpen your strategic and creative expertise in B2B tech social media, gain hands-on experience leveraging AI for content and distribution, develop leadership in executive and employee advocacy, and build a measurable impact on brand reach and engagement — positioning yourself as a key influencer in the tech and AI conversation.