Senior Software Engineer – Fullstack

📋 Description

• • Join Zendesk, a leader in customer experience solutions, and play a pivotal role in shaping the future of automation with our cutting-edge low-code/no-code platform, Action Builder.
• • As a Senior Fullstack Engineer, you will be instrumental in developing end-to-end product capabilities, spanning from robust backend services and APIs to intuitive frontend experiences that simplify complex automation workflows.
• • You will be part of a dynamic, cross-functional squad, collaborating closely with talented frontend and backend engineers, skilled designers, and insightful product managers to deliver high-impact features.
• • These features will be utilized by thousands of businesses globally, serving millions of end-users and driving significant improvements in customer support automation.
• • Your daily responsibilities will involve building sophisticated features across the entire technology stack, leveraging modern tools such as TypeScript, React for the frontend, and Go and/or Java for backend services.
• • You will be responsible for designing and evolving critical backend APIs and integration boundaries, utilizing both REST and GraphQL, and ensuring seamless collaboration with platform and partner teams.
• • A key aspect of this role is owning significant architectural decisions for both frontend and backend systems, with a constant focus on balancing usability, performance, scalability, and long-term maintainability.
• • You will contribute to the development and maintenance of systems that power workflow execution, ensuring high levels of reliability, observability, and enabling safe, iterative development at scale.
• • You will champion engineering best practices, including performance optimization, accessibility standards, robust testing strategies, and ensuring operational readiness for all developed systems.
• • Beyond technical contributions, you will actively mentor junior teammates, participate in and contribute to squad rituals, and play a key role in elevating the overall standard of full-stack engineering practices within the team.
• • This role offers a unique opportunity to work on a foundational product that is central to Zendesk's next-generation iPaaS offering, directly influencing the direction of customer support automation.
• • You will contribute to a platform that empowers teams to design powerful workflows without extensive coding, integrating apps, data, and AI-powered agents to automate tasks and streamline operations efficiently.
• • The work involves tackling challenging problems in distributed systems, event-driven architectures, and building extensible, platform-like products.
• • You will be part of a mission-driven company dedicated to making customer experiences effortless and building impactful products.
• • The role is based in Victoria, Australia, with flexible hybrid/remote work arrangements available, fostering a healthy work-life balance.
• • You will be part of a vibrant and inclusive culture with a strong engineering community, supported by opportunities for learning and development, including clear career growth paths and educational budgets.
• • Zendesk is committed to fostering global diversity, equity, and inclusion, and this role is an opportunity to contribute to that mission.
• • Apply now to help build the future of business automation where low-code meets AI, driving the next wave of customer experience innovation.