Senior Solutions Engineer

Singular Intelligence Ltd.

Job Overview

Location

US Remote

Job Type

Full-time

Full Job Description

📋 Description

• Own and support the full lifecycle of technical implementations for Singular’s marketing measurement platform across the Americas, from scoping and planning through onboarding, validation, and post-launch advisory.
• Provide senior technical ownership for high-priority enterprise customer accounts, resolving complex issues related to SDK integration, API connectivity, attribution modeling, web-to-app tracking, server-to-server (S2S) events, and data validation.
• Investigate data quality, attribution discrepancies, and reporting inconsistencies using SQL, system logs, APIs, internal tools, and customer-provided technical context.
• Collaborate with Engineering, Product, Sales, Customer Success, and Support teams to ensure technical issues are properly routed, documented, and resolved with clear ownership and follow-up.
• Translate recurring customer challenges into scalable solutions by developing internal playbooks, documentation, training materials, and workflow improvements that reduce manual effort across the Solution Engineering team.
• Partner with Customer Success and Sales to strengthen customer trust, drive retention, and support expansion by demonstrating technical confidence and delivering reliable implementation outcomes.
• Act as a technical liaison between customers and internal product teams, prioritizing and communicating customer-backed feature requests with clear technical context and business impact.
• Leverage AI tools such as ChatGPT, Claude, and Gemini to accelerate troubleshooting, summarize technical context, generate reusable documentation, analyze implementation patterns, and build lightweight internal scripts or tools.
• Support technical sales activities by providing feasibility assessments, implementation roadmaps, and deep-dive demonstrations for new and existing accounts requiring advanced technical expertise.
• Work independently in a fast-paced, globally distributed environment to solve ambiguous technical problems while maintaining clear communication with engineering, marketing, analytics, and business stakeholders.
• Continuously improve internal processes by identifying patterns in customer implementations and proposing product enhancements or operational changes that increase team efficiency and customer success.
• Maintain strong service orientation and ownership mindset, ensuring consistent follow-through, reliability, and trust-building with both customers and cross-functional teams.
• Use command-line environments (Mac/UNIX) and write lightweight scripts in Python to automate repetitive tasks, validate data flows, or assist in debugging integration issues.
• Contribute to the scaling of the Solution Engineering function by creating customer-facing and internal technical resources that standardize best practices and reduce onboarding time.

🎯 Requirements

• 5+ years in Solution Engineering, Technical Account Management, Implementation Engineering, Sales Engineering, Software Engineering, or a similar technical customer-facing role.
• Experience supporting complex customer implementations or enterprise-level technical accounts.
• Strong technical troubleshooting skills and the ability to break down ambiguous technical problems.
• Experience integrating or supporting mobile SDKs, REST APIs, event tracking, data integrations, or analytics platforms.
• Ability to write SQL queries and investigate data quality, reporting, or attribution issues.
• Comfort working in Mac, UNIX, or command-line environments.

🏖️ Benefits

• Fully remote position with a globally distributed team across 65 cities.
• Opportunity to work with leading AI tools (ChatGPT, Claude, Gemini) to enhance technical workflows and automation.
• Exposure to top-tier global brands including Apple, Microsoft, Uber, Nike, and Robinhood.
• Collaboration with a high-growth company backed by top Silicon Valley investors including Norwest Venture Partners and General Catalyst.
• Culture focused on innovation, process improvement, and building scalable solutions rather than only solving one-off issues.
• Equal opportunity employer committed to diversity and inclusion across all dimensions.

Skills & Technologies

Python

Django

Flask

REST

iOS

Senior

Remote

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Singular Intelligence Ltd.

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About Singular Intelligence Ltd.

Singular Intelligence Ltd. provides a marketing analytics and attribution platform that unifies mobile app and web campaign data. The cloud software automatically collects, standardizes and deduplicates performance metrics from thousands of ad networks, analytics tools and internal sources, then applies machine-learning models to map revenue and events back to individual creatives and publishers. Dashboards and APIs deliver real-time cohort, retention and lifetime-value reports for product and growth teams to optimize spend across channels. Headquartered in San Francisco with offices in Tel Aviv, Seoul and London, the company serves consumer apps, gaming studios and e-commerce brands worldwide.

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